[BUG] Paid Pro subscription reverted to Free plan — invoice shows "Paid" but access downgraded

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

y Claude Pro subscription was silently downgraded to the Free plan on claude.ai, despite my most recent payment being confirmed and marked "Paid" in the billing history.

Timeline:

• I have paid for Claude Pro monthly since February 2026. All invoices (Feb 19, Apr 17, May 17, Jun 17, Jul 17, Aug 17, 2026) are marked "Paid" in Settings > Billing.
• Last payment: August 17, 2026, $20, status "Paid".
• On August 25, 2026, I noticed my account had reverted to Free ("Try Claude"), with no cancellation, payment failure, or action on my part.
• I contacted support@anthropic.com. Anthropic's Fin AI Agent confirmed this matches a known issue: "a payment goes through successfully, but the account still shows as free because the subscription gets cancelled during payment processing." (quote from their reply)
• Fin AI Agent stated it has no ability to restore Pro access or make billing changes, and could not escalate to a human agent or another team.
• I sent multiple follow-up emails requesting escalation. I received the exact same templated response twice in a row, ignoring the context already provided.
• As of September 3, 2026 (over 2 weeks since the issue started), there has been no resolution — no restored access, no refund, and no human response.

This matches the pattern described in issues #48780, #60923, and #45497 — a billing/entitlement sync bug where a successful payment does not correctly maintain Pro plan status on the account, and Anthropic's support bot (Fin) is unable to escalate or resolve it.

I am not disputing the charge — I want either:

1. Pro plan access restored for the period already paid, or
2. A refund for the August 17, 2026 payment, since the plan was not active despite payment.

This is actively blocking my daily work, and I have been unable to reach a human at A

nthropic through email or social media (X) after more than a week of attempts.

What Should Happen?

Paid Pro subscription reverted to Free plan — invoice shows "Paid" but access downgraded

Error Messages/Logs

Free plan

Steps to Reproduce

1. Subscribe to Claude Pro and pay monthly (Feb–Aug 2026, all invoices marked "Paid" in Settings > Billing).
2. On August 17, 2026, pay $20 for the monthly renewal — invoice confirms "Paid".
3. On August 25, 2026, check Settings > Billing — plan now shows "Try Claude" (Free), despite no cancellation or failed payment.
4. Contact support — Fin AI Agent confirms this is a known billing/entitlement sync bug but cannot restore access or escalate.

Claude Model

Opus

Is this a regression?

Yes, this worked in a previous version

Last Working Version

N/A — not using Claude Code CLI, this is a claude.ai billing issue

Claude Code Version

N/A — not using Claude Code CLI, this is a claude.ai billing issue

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_