[BUG] Claude Pro subscription paid but account shows Free Plan — Invoice TDMEI4MH-0002

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Account: [amttoo@gmail.com](mailto:amttoo@gmail.com)
Invoice: TDMEI4MH-0002
Amount: US$200.00
Date: 4 May 2026
Payment: MasterCard ending 3803
Support ticket: #98414290

Payment confirmed by Stripe but Pro plan never activated. Account shows Free plan. All support channels (in-app chat, email, Fin AI bot) loop back to automated responses with no human resolution after 5 days. The "Get Help" → "Send us a message" button does not appear in my account, preventing me from submitting a refund request.
Requesting either: activation of Pro plan on [amttoo@gmail.com](mailto:amttoo@gmail.com), or full refund of US$200.

What Should Happen?

Activated my Pro subscrption instantly and be able to contact support. Not just Ai chatbot.

Error Messages/Logs

Steps to Reproduce

FIX it

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

1

Platform

Other

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

Account: [amttoo@gmail.com](mailto:amttoo@gmail.com)
Invoice: TDMEI4MH-0002
Amount: US$200.00
Date: 4 May 2026
Payment: MasterCard ending 3803
Support ticket: #98414290

Payment confirmed by Stripe but Pro plan never activated. Account shows Free plan. All support channels (in-app chat, email, Fin AI bot) loop back to automated responses with no human resolution after 5 days. The "Get Help" → "Send us a message" button does not appear in my account, preventing me from submitting a refund request.
Requesting either: activation of Pro plan on [amttoo@gmail.com](mailto:amttoo@gmail.com), or full refund of US$200.