[BUG] Claude Pro gift not applying – “Gift already redeemed” + Paid invoice but account stuck on Free plan

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Claude Pro gift subscription was successfully redeemed and invoice shows as Paid, but the account is permanently stuck on Free plan.

• Receipt: 2892-6172-3806
• Invoice: N5PFNGHQ-0001
• Gift code: 837a9917-a455-4fb6-abb1-ec8e5084d4bf (shows “Gift already redeemed”)
• Period: April 10 – May 10, 2026

Tried all troubleshooting: full logouts, cookie/site data clear, incognito, different browsers, mobile app — still Free everywhere.

This started after the mid-April Partial Outage. Fin AI Agent confirms the facts but cannot escalate or manually activate. This matches many similar reports (#48231, #47284, #45335, #46378 etc.).

Receipt-2892-6172-3806.pdf

<img width="1408" height="983" alt="Image" src="https://github.com/user-attachments/assets/a7156eeb-2c72-479c-b6f1-bb53c3863329" />

What Should Happen?

The account should be upgraded to Pro plan for the full gifted period (until May 10, 2026) immediately after successful redemption and paid invoice.

Error Messages/Logs

Steps to Reproduce

1. Redeem gift via https://claude.ai/gift/redeem?code=837a9917-a455-4fb6-abb1-ec8e5084d4bf
2. Check Billing — shows Paid
3. Check plan status — shows Free (everywhere)

Claude Model

None

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

4.6

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_