[BUG] Paid Claude Pro but account stuck on Free Plan — Fin AI cannot resolve — Invoice M2R3TACN-0002

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

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หลังจากคลิกแล้วจะมีฟอร์มให้กรอก ให้คัดลอกข้อความด้านล่างนี้ไปวางในแต่ละช่องครับ:

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ช่อง Title:

Paid Claude Pro but account stuck on Free Plan — Fin AI cannot resolve — Invoice M2R3TACN-0002

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ช่อง Description (ลบข้อความเดิมออกแล้ววางอันนี้แทน):

**Issue:** Paid for Claude Pro but account remains on Free Plan. Fin AI Support cannot resolve.

**Same bug as Issue #57594** — Fin AI checks API/Console billing instead of Claude.ai consumer subscription.

**Billing Details:**
- Account email: o815533633@gmail.com
- Invoice: M2R3TACN-0002
- Receipt: 2155-4512-5706
- Amount: $20.00 USD
- Payment: Mastercard ending 1070
- Date: May 29, 2026

**Steps completed:**
- ✅ Correct email confirmed
- ✅ No "Resubscribe" button in Billing settings
- ✅ Logged out/in — no change
- ✅ Multiple Fin AI conversations — no resolution
- ✅ Escalation emails sent to support@anthropic.com

**Request:** Please have a human billing specialist manually activate Claude Pro, or check Claude.ai consumer billing directly (not API/Console).

Full documentation available: Invoice, Receipt, Screenshots.

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<img width="455" height="767" alt="Image" src="https://github.com/user-attachments/assets/9075bcd6-6a44-4131-8ffa-df21888aa826" />
<img width="472" height="741" alt="Image" src="https://github.com/user-attachments/assets/2ef1321e-7579-4f08-bc94-7a7f945317c3" />
<img width="1209" height="830" alt="Image" src="https://github.com/user-attachments/assets/44d8cc55-0ad8-44b5-98f9-40a575d259d8" />
Receipt-2155-4512-5706.pdf
Invoice-M2R3TACN-0002.pdf
<img width="1427" height="885" alt="Image" src="https://github.com/user-attachments/assets/db7a96ff-3024-40ba-bbe8-41f51f899855" />

What Should Happen?

Issue: Paid for Claude Pro but account remains on Free Plan. Fin AI Support cannot resolve.

Same bug as Issue #57594 — Fin AI checks API/Console billing instead of Claude.ai consumer subscription.

Billing Details:

• Account email: o815533633@gmail.com
• Invoice: M2R3TACN-0002
• Receipt: 2155-4512-5706
• Amount: $20.00 USD
• Payment: Mastercard ending 1070
• Date: May 29, 2026

Steps completed:

• ✅ Correct email confirmed
• ✅ No "Resubscribe" button in Billing settings
• ✅ Logged out/in — no change
• ✅ Multiple Fin AI conversations — no resolution
• ✅ Escalation emails sent to support@anthropic.com

Request: Please have a human billing specialist manually activate Claude Pro, or check Claude.ai consumer billing directly (not API/Console).

Full documentation available: Invoice, Receipt, Screenshots.

Error Messages/Logs

Steps to Reproduce

<img width="455" height="767" alt="Image" src="https://github.com/user-attachments/assets/8cd7ad17-2da7-460b-8156-afc8b8ea29a4" />
<img width="472" height="741" alt="Image" src="https://github.com/user-attachments/assets/5c47dc13-6fab-44fd-9115-41b6993416a0" />
<img width="1209" height="830" alt="Image" src="https://github.com/user-attachments/assets/b0f30632-8919-4380-8d66-7d6c4399abfa" />
Receipt-2155-4512-5706.pdf
Invoice-M2R3TACN-0002.pdf
<img width="1427" height="885" alt="Image" src="https://github.com/user-attachments/assets/c0ef33a6-cd98-4d98-b630-bf3741453cc2" />

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

Claude 1.9659.2 (390d6c) 2026-05-28T21:50:01.000Z

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

Issue: Paid for Claude Pro but account remains on Free Plan. Fin AI Support cannot resolve.

Same bug as Issue #57594 — Fin AI checks API/Console billing instead of Claude.ai consumer subscription.

Billing Details:

• Account email: o815533633@gmail.com
• Invoice: M2R3TACN-0002
• Receipt: 2155-4512-5706
• Amount: $20.00 USD
• Payment: Mastercard ending 1070
• Date: May 29, 2026

Steps completed:

• ✅ Correct email confirmed
• ✅ No "Resubscribe" button in Billing settings
• ✅ Logged out/in — no change
• ✅ Multiple Fin AI conversations — no resolution
• ✅ Escalation emails sent to support@anthropic.com

Request: Please have a human billing specialist manually activate Claude Pro, or check Claude.ai consumer billing directly (not API/Console).

Full documentation available: Invoice, Receipt, Screenshots.

<img width="455" height="767" alt="Image" src="https://github.com/user-attachments/assets/b46d4422-dc9b-4740-bdf8-7dda6e4b4b17" />
<img width="472" height="741" alt="Image" src="https://github.com/user-attachments/assets/cf354602-ad5e-435b-9c99-4bdabb902369" />
<img width="1209" height="830" alt="Image" src="https://github.com/user-attachments/assets/c26024b0-ad28-469a-9e8f-7e2e1222aedf" />
<img width="1427" height="885" alt="Image" src="https://github.com/user-attachments/assets/4a4f1bb5-e607-437a-bbab-c21dc9848c1d" />
Invoice-M2R3TACN-0002.pdf
Receipt-2155-4512-5706.pdf