[BUG] Pro gift subscription redeemed, invoice shows Paid, but account stuck on Free plan
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
What's Wrong?
Redeemed a Pro gift subscription code. The gift redemption appeared to process successfully (no error shown at the time), and the Billing page now shows a $0 invoice dated Jul 1, 2026, marked "Paid" for this gift. However, my account still shows the Free plan — the Pro upgrade was never applied.
Gift code: 91fc32f1-0c6b-4f32-b51a-81d69809a30c
Redemption link: https://claude.ai/gift/redeem?code=91fc32f1-0c6b-4f32-b51a-81d69809a30c
Redeemed on July 31, 2026, around 5:00 PM (approximate)
This gift was redeemed while a previous Pro gift subscription was still active (it ended around Aug 1, 2026) — so there was likely an overlap between the two gift periods
What Should Happen?
Per Anthropic's own gift redemption documentation, when redeeming a Pro gift while already on an active Pro subscription, the existing subscription should be extended by the new gift's duration automatically. This did not happen — the account was downgraded/stuck on Free instead.
Troubleshooting Already Done
Verified signed into the correct account
Full logout/login
Cleared cache/cookies
Tested in a fresh incognito session — same result (Free plan, same paid invoice)
Support Interaction
Contacted Anthropic support via email and the in-app "Get help" chat (Fin AI Agent) multiple times over several days. The AI agent repeatedly confirmed this looks like a backend processing failure during the subscription overlap window, but stated it has no ability to manually investigate gift codes or modify account status, and could not escalate to a human agent (human support reportedly unavailable for Free-plan accounts — which is the very plan this bug incorrectly left me on).
Steps to Reproduce
Have an active Pro subscription from a previous gift redemption
Redeem a new Pro gift code shortly before the previous one expires (via https://claude.ai/gift/redeem?code=...)
Check Billing — invoice shows Paid ($0)
Check plan status — shows Free
Additional Information
This matches multiple other reports of the same bug (paid gift invoice + account stuck on Free), suggesting a systemic issue with gift redemption during subscription-overlap windows, not an isolated account problem.
<img width="1871" height="902" alt="Image" src="https://github.com/user-attachments/assets/2b47595e-255c-40a6-bd73-dba9d4fbdae2" />
<img width="1871" height="902" alt="Image" src="https://github.com/user-attachments/assets/2914d201-9c71-479b-9740-805a3090b132" />
<img width="1865" height="895" alt="Image" src="https://github.com/user-attachments/assets/15b9af3c-f011-47bf-bc8c-98dfe7431b7d" />
<img width="1889" height="964" alt="Image" src="https://github.com/user-attachments/assets/ea9e27bc-b7e8-4fa8-83b3-2864745ad963" />
What Should Happen?
The account should be upgraded to Pro plan for the full gifted duration immediately after successful gift redemption and paid invoice, as described in Anthropic's own gift redemption documentation.
Error Messages/Logs
Steps to Reproduce
- Have an active Pro subscription from a previous gift redemption
- Redeem a new Pro gift code shortly before the previous one expires, via https://claude.ai/gift/redeem?code=91fc32f1-0c6b-4f32-b51a-81d69809a30c
- Check Billing page — invoice shows Paid ($0)
- Check plan status — shows Free plan (not upgraded)
Claude Model
None
Is this a regression?
I don't know
Last Working Version
_No response_
Claude Code Version
N/A — this is a claude.ai billing/gift redemption issue, not related to Claude Code CLI
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Other
Additional Information
_No response_