[BUG] Gift Pro subscription redeemed but account shows Free plan - Claude Code cannot authenticate
Resolved 💬 4 comments Opened Apr 18, 2026 by nurulhasni Closed May 26, 2026
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
I redeemed a gift Pro subscription on April 3, 2026. My billing page shows a $0.00 Paid invoice confirming the redemption, but my account still displays "Free plan". When I try to authenticate Claude Code (VS Code extension), the browser shows: "Claude Max or Pro is required to connect to Claude Code".
What Should Happen?
My account should show Pro plan and Claude Code should authenticate successfully using my gift subscription.
Error Messages/Logs
Browser error: "Claude Max or Pro is required to connect to Claude Code"
Billing page shows: Free plan
Invoice date: April 3, 2026 - $0.00 - Status: Paid
Steps to Reproduce
- Log in to syukfullstack@gmail.com on claude.ai
- Check Settings > Billing — shows Free plan despite Paid invoice
- Open Claude Code in VS Code extension
- Click login and authenticate
- Browser redirects to claude.ai/oauth and shows "Claude Max or Pro is required"
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
N/A
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
VS Code integrated terminal
Additional Information
_No response_
This issue has 4 comments on GitHub. Read the full discussion on GitHub ↗