[BUG] Gift subscription code shows "Gift no longer available" after first activation attempt — account stuck on Free plan
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
I received a Claude gift subscription and attempted to activate it via the redemption link. The first activation attempt appeared to process, but the subscription was never applied to my account. After that, every subsequent attempt to redeem the code results in the error:
"Gift no longer available. This gift code is no longer active."
The code was purchased on June 4, 2026, so expiration is not the issue.
What Should Happen?
The gift subscription should be successfully applied to the account for the full gifted duration. The account should be upgraded from the Free plan to the gifted plan immediately after redemption.
Error Messages/Logs
Steps to Reproduce
- Receive a Claude gift subscription link via email
- Log into Claude account on claude.ai
- Open the redemption link
- First attempt appears to process — no error shown at that point
- Check account — subscription was NOT applied, account remains on Free plan
- Try to redeem the link again — error appears: "Gift no longer available. This gift code is no longer active."
Claude Model
None
Is this a regression?
I don't know
Last Working Version
_No response_
Claude Code Version
n/a
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
Terminal.app (macOS)
Additional Information
Gift code provided to support@anthropic.com directly. Purchase receipt available upon request.
All troubleshooting steps completed:
- Logged out and back into the account
- Cleared browser cache and cookies
- Restarted the browser
- Disabled all browser extensions
- Tried the direct redemption link
- No VPN or IP masking in use
- No active or conflicting subscriptions on the account
Support at support@anthropic.com confirmed this is a system-level backend error but was unable to resolve it manually or issue a replacement code.
Related issues: #45335, #45430, #48821
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5 Comments
I had the same issue, and found a fix: In my case The Gift sender had only paid the subscription amount and not the VAT on top of it as digital gifts are not subject to that. However the gift redeemer needs to pay that amount. The Current claude UI is absolutely wrong in the way it projects it. I just tried to sign up on the subscription of the max plan, and then they asked me to pay for just the VAT amount. As soon as I paid it, I received the subscription.
Thank you for the suggestion! Unfortunately, in my case the buyer paid the full amount including VAT, as confirmed by the receipt. So this workaround doesn't seem to apply to my situation. The issue appears to be a different backend error.
I have the same problem.
Today someone buying an ticket for me, and when i activate it, it doesn't work.
The code pass on "account credited".
But when i've payed the subscription, the gift-code disappear, and the subscription doesn't work.
How much time the anthropic team for respond ?
my question is still not resolved
On Sun, Jul 12, 2026 at 6:02 PM NeoCryptLabs @.***>
wrote:
i am facing the same problem. Not sure who to contact.