[BUG] Claude Max invoice paid but account remains past_due; Claude Code access blocked and cancellation page stuck

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

I am experiencing a billing sync/access issue affecting Claude Code and Claude web.

My Claude Max invoice shows as Paid, but my account still remains blocked as past_due. Because of this, Claude Code shows the error:

“Your organization has disabled Claude subscription access for Claude Code · Use an Anthropic API key instead, or ask your admin to enable access.”

I searched existing issues and found a similar closed issue, but I am filing this because the problem is still reproducible and unresolved for my account.

https://github.com/anthropics/claude-code/issues/32918

Claude web/Desktop also shows:

“Your subscription payment is past due. Please pay your overdue invoice to restore access.”

What happened:

• Claude Max invoice shows Paid
• Account remains past_due
• Claude web/Desktop access is blocked
• Claude Code subscription access is blocked
• Cancellation page is stuck loading on web, desktop app, and mobile
• Support bot has documented the issue multiple times but no human resolution yet

Invoice/payment details:

• Payment amount: US$236.00
• Payment date: May 12, 2026
• Invoice ID: F1A1E708-0009
• Support conversation IDs:
• 215474413622231
• 215474503790354

What Should Happen?

Expected behavior:
After a paid invoice, the Claude Max subscription should be restored from past_due to active, and Claude Code should allow subscription access again. If access cannot be restored, the cancellation page should work, or manual cancellation should be completed.

Actual behavior:
The invoice is paid, but the account remains past_due. Claude Code and Claude web are blocked. The cancellation page does not load properly.

Environment:

• Claude Code version: 2.1.140
• Platform: macOS darwin-arm64
• VS Code: 1.119.1 arm64

Impact:
I have paid for Claude Max but cannot use Claude web, Claude Desktop, or Claude Code. I also cannot cancel through the billing page to prevent future charges.

Request:
Please escalate this as a billing sync/entitlement bug affecting Claude Code subscription access. I need either:

1. Manual restoration from past_due to active, or
2. Manual cancellation confirmation with no future charges.

Error Messages/Logs

Your subscription payment is past due. Please pay your overdue invoice to restore access

Steps to Reproduce

1. Have an active Claude Max subscription using Claude Code subscription access.

1. A subscription renewal/payment initially enters past_due state.

1. Complete the overdue payment successfully.

1. Go to Claude billing page and confirm the invoice now shows as Paid.

1. Try to access Claude web or Claude Desktop.

1. Observe that access is still blocked with:

“Your subscription payment is past due. Please pay your overdue invoice to restore access.”

1. Open Claude Code CLI and run:

claude

1. Check status or try to use Claude Code with subscription access.

1. Observe Claude Code still blocks subscription access with:

“Your organization has disabled Claude subscription access for Claude Code · Use an Anthropic API key instead, or ask your admin to enable access.”

1. Go back to Claude billing page and try to cancel the subscription.

1. Click Cancel.

1. Observe that the cancellation section/page gets stuck loading and manual cancellation cannot be completed from web, desktop app, or mobile.

Expected behaviour

After the overdue invoice is paid and the billing page shows the invoice as Paid, the Claude Max subscription status should update from past_due to active.

Claude web, Claude Desktop, and Claude Code subscription access should be restored.

If access cannot be restored, the billing page should still allow the user to cancel the subscription successfully.

Actual behaviour

The invoice shows Paid, but the account remains blocked as past_due.

Claude web/Desktop still shows:
“Your subscription payment is past due. Please pay your overdue invoice to restore access.”

Claude Code shows:
“Your organization has disabled Claude subscription access for Claude Code · Use an Anthropic API key instead, or ask your admin to enable access.”

The cancellation page also gets stuck loading, so the user cannot cancel the subscription to prevent future charges.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.140

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_