[BUG] Claude Max invoice paid but account remains past_due; Claude Code access blocked and cancellation page stuck

Adding clarification:

This issue is not only a local macOS auth problem. It appears to be a subscription entitlement/billing sync issue affecting Claude Code authentication.

Claude billing page shows the invoice as Paid, but the Claude account remains past_due. Because of that, Claude Code blocks subscription access with:

“Your organization has disabled Claude subscription access for Claude Code · Use an Anthropic API key instead, or ask your admin to enable access.”

Claude web/Desktop are also blocked with:

“Your subscription payment is past due. Please pay your overdue invoice to restore access.”

So from Claude Code side, this appears as an auth/entitlement failure, but the trigger seems to be paid invoice not syncing to active subscription status.

Found 3 possible duplicate issues:

1. https://github.com/anthropics/claude-code/issues/60387
2. https://github.com/anthropics/claude-code/issues/32918
3. https://github.com/anthropics/claude-code/issues/32573

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🤖 Generated with Claude Code

I am adding this comment to prevent auto-closure.

I reviewed the possible duplicate issues. My issue is still active and unresolved, and it has now been ongoing for more than three weeks.

This is not only a general past_due message. In my case:

1. The invoice is already marked Paid in Claude billing.
2. The account still remains past_due.
3. Claude web/Desktop access is blocked.
4. Claude Code subscription access is blocked.
5. The billing cancellation page is also stuck loading across web, desktop app, and mobile, so I cannot cancel to prevent future charges.
6. Support has documented my manual cancellation request, but no human billing/backend resolution has been completed yet.
7. I have contacted support multiple times and received repeated AI support responses without actual backend correction.

This appears to be the same underlying billing sync/entitlement bug, but it is still affecting active users and needs to remain open or be linked to an active tracking issue.

Support conversation IDs available:

• 215474413622231
• 215474503790354

Claude Code error:
“Your organization has disabled Claude subscription access for Claude Code · Use an Anthropic API key instead, or ask your admin to enable access.”

Claude web/Desktop error:
“Your subscription payment is past due. Please pay your overdue invoice to restore access.”

Please do not auto-close this as resolved. The issue is still occurring after more than three weeks and requires billing/backend intervention.

Important billing clarification:

If Anthropic restores my account now, please confirm that I will not be charged another US$236 immediately or on the next billing date without adjustment.

My May 12 invoice F1A1E708-0009 for US$236.00 shows Paid, but I have not been able to use Claude Max for more than three weeks because my account remained stuck as past_due.

I need one of the following:

1. Restore my Claude Max access and adjust/credit the lost access period so I am not charged again unfairly for a period I could not use.

OR

1. Manually cancel my Claude Max subscription from Anthropic’s side and confirm no future charges.

Please confirm the next billing date and whether any charge will happen while this billing sync issue remains unresolved.

Update: This appears to be part of a broader Claude billing/auth entitlement sync issue, not an isolated account problem.

A similar recent issue was raised by another user where: https://github.com/anthropics/claude-code/issues/66558

• Claude billing showed a Paid invoice for $236
• The account still showed Free plan / no paid access
• Support conversation was created but no clear billing/backend resolution was completed
• The issue was auto-labeled invalid because it is not strictly a Claude Code CLI bug

My case follows the same entitlement-sync pattern, but with an additional impact:

• My May 12 invoice F1A1E708-0009 for US$236 shows Paid
• My account remains stuck as past_due
• Claude web/Desktop are blocked
• Normal Claude chat is blocked
• Claude Code subscription access is blocked
• Cancellation page is stuck loading across platforms
• Manual cancellation request was documented under conversation ID 215474503790354
• This has now been unresolved for one full month
• On June 12, no new June charge was deducted, but the account still did not recover or reset

This confirms the issue is not simply a local Claude Code/macOS auth problem. Claude Code is affected because the paid subscription entitlement is not syncing correctly from billing/account status.

Even if this repository is not the final ownership boundary for billing, please route this internally to the billing/auth entitlement team rather than closing it as invalid. The public issue history suggests a repeated paid-invoice/no-entitlement failure pattern.

Update:

There is still no response from Anthropic on this GitHub issue or through support.

This issue has now been unresolved for over one month.

Current state:

• May 12 invoice F1A1E708-0009 for US$236 shows Paid.
• Account still remains past_due.
• Claude web/Desktop access is blocked.
• Normal Claude chat is blocked.
• Claude Code subscription access is blocked.
• Cancellation page was stuck loading across web, desktop app, and mobile.
• Manual cancellation request was documented under conversation ID 215474503790354.
• June 12 billing date passed. No new June charge was deducted, but the account did not recover or reset.

This confirms the issue does not automatically resolve on the next billing cycle.

Even if this repository is not the final billing owner, Claude Code is directly affected because subscription entitlement/auth remains blocked. Please route this internally to the billing/auth entitlement team instead of leaving the issue without action.

@claude Additional related evidence:

I found another recent Claude billing issue where users reported repeated API/auto-recharge charges and support delays. That issue is technically different from mine because my case is not an API auto-recharge loop.

My case is a Claude.ai Max subscription entitlement sync issue:

• May 12 invoice shows Paid for US$236
• Account remains past_due
• Claude web/Desktop/normal chat are blocked
• Claude Code subscription access is blocked
• Cancellation page is stuck loading
• Manual cancellation request was documented but not completed
• The issue has remained unresolved for one full month
• June 12 passed with no new charge, but the account did not recover

However, the broader pattern appears similar: Anthropic billing state becomes inconsistent, support bot misroutes or documents the issue without backend resolution, and users are left without access or clear cancellation/refund handling.

I have also confirmed that platform.claude.com / Workbench API access works separately, which suggests my Anthropic account itself is not disabled. The broken part is specifically Claude.ai subscription entitlement/billing sync.

Adding related public, privacy-sanitized billing/entitlement context from a separate unresolved Claude billing case, because this looks like the same class of ledger-to-product-state mismatch that needs a Billing Platform / payment-operations owner rather than another generic support loop.

Public case hub:
https://coolak.github.io/anthropic-claude-billing-incident/

Reconciliation matrix:
https://coolak.github.io/anthropic-claude-billing-incident/reconciliation-matrix.html

The separate case has a different surface area: manual prepaid Claude usage-credit purchases fail or lose the advertised discounted checkout state, while automatic usage-credit top-ups from the same saved billing setup keep charging successfully. The overlap is not a claimed shared root cause; it is the operational pattern where billing records and product entitlement / usable balance state disagree, while support automation cannot reconcile the backend state.

For this thread, the key owner question seems to be: how can a paid invoice state coexist with past_due / blocked subscription access / stuck cancellation state, and which internal ledger or entitlement propagation job failed to map payment state to usable access? That is the kind of question only a human billing/backend owner with invoice, subscription, entitlement, and auth-state visibility can answer.

Same bug, but on a Team plan (enterprise, 40 seats) rather than Max — adding our case since it confirms this is not limited to individual subscriptions, and because our troubleshooting produced a diagnostic detail that may help isolate the root cause.

Our case

• Product: Claude Team plan, 40 seats (36 Standard, 4 Premium)
• Organization ID: d14514b5-2ef3-455b-84a7-da58c081d079
• Renewal invoice: USD 1,666, dated August 12, 2026 — shows as Paid
• All prior invoices: Paid
• Next invoice scheduled: September 12, 2026
• Subscription status: past_due, access paused for all 40 users
• Billing region: Chile

Same banner as reported above: "Your subscription is past due, so your access has been paused. To restore access, change your payment method and pay your past due invoice." — with no unpaid invoice to pay.

Additional diagnostic: the past_due flag appears to be orphaned

This is the part I haven't seen documented in this thread or in #32918.

1. Seat operations are blocked by the flag. Attempting to adjust seat count in Organization settings > Billing returns:

Could not preview this change: Cannot purchase seats while subscription is past due.

2. No collection attempt is ever made. I registered five different payment methods — three Visa, two Mastercard, all Chilean-issued. None triggered a charge, an authorization hold, or a 3DS verification prompt.

That second point seems significant. If a genuine outstanding invoice existed, registering a new payment method should trigger a collection attempt against it. Nothing happens at all. This suggests the subscription object carries a past_due flag with no corresponding unpaid invoice behind it — a stale flag that continues to gate every billing, seat, and access operation on the org while the invoice ledger shows everything settled.

If that's correct, then the instruction in the banner ("change your payment method and pay your past due invoice") can never resolve the state, because there is nothing to pay. Which would explain why affected users in this thread cycle through payment methods indefinitely with no effect.

On the Team plan there is no self-service path at all

Worth noting for anyone triaging this: on Team, Organization settings > Billing offers no resubscribe or reactivate option. The only available action is "Cancel plan," which we have deliberately not used — cancelling would risk a duplicate charge for 40 seats already paid for, with no guarantee of credit. So there is no user-side recovery path whatsoever.

Support history

• Conversation ID 215475541453823 — opened Aug 18, Fin only
• Conversation ID 215475550191957 — routed to a human agent, no response
• A third ticket opened subsequently, no response

Same pattern others have described here: the bot acknowledges the issue, no human follows up.

Impact

40 users without access since August 12. Engineering is running on API keys as a stopgap; non-technical users have no access at all. We are paying for a Team subscription we cannot use.

Request

Could this be triaged as a billing-entitlement bug affecting Team/enterprise orgs, not just individual plans? Specifically, it would help to know whether the fix requires clearing the stale past_due flag server-side, and whether affected orgs can be identified in bulk rather than one ticket at a time.

Happy to provide screenshots or transaction IDs.