[BUG] Claude Pro subscription paid but account shows Free Plan — Invoice LF31MC1L-0002

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Paid ₹1,965 ($23.60 USD) for Claude Pro on April 1, 2026. Payment confirmed with receipt #2348-1717-5453 (Invoice #LF31MC1L-0002, Visa ending 0251). Account still shows Free Plan — no Pro features available. Billing email: shraddhakalaskar123@gmail.com. Support emailed 4 days ago, no response.

Invoice-LF31MC1L-0002 (1).pdf
Receipt-2348-1717-5453.pdf

What Should Happen?

Account should display Claude Pro plan (Mar 30 – Apr 29, 2026) and grant full Pro feature access after confirmed payment.

Error Messages/Logs

Steps to Reproduce

1. Subscribed to Claude Pro on claude.ai
2. Payment of $23.60 processed on April 1, 2026 via Visa ending 0251
3. Anthropic issued Receipt #2348-1717-5453 / Invoice #LF31MC1L-0002
4. Logged in to claude.ai using billing email shraddhakalaskar123@gmail.com
5. Account displays "Free Plan" — Pro features not available

Claude Model

Other

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

2.1.91 (Claude Code)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

• Invoice #LF31MC1L-0002, Receipt #2348-1717-5453
• Paid $23.60 on April 1, 2026 (Visa ending 0251)
• Subscription period: Mar 30 – Apr 29, 2026
• Same email used for login and billing
• Emailed support@anthropic.com 4 days ago, no reply
• Similar issues: #31012, #5088
• Attaching invoice and receipt PDFs as proof

Invoice-LF31MC1L-0002 (1).pdf
Receipt-2348-1717-5453.pdf