[BUG] [High Priority][Billing/Auth] Claude Max paid invoice shows Paid but account stuck on Free Plan (Invoice BDDVJCJS-0004)

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Our automatic renewal payment for the Claude Max (5x) plan went through successfully on June 26, 2026. In our billing dashboard, the invoice is explicitly marked as "Paid". The account worked normally until July 3, but then silently reverted to the Free Plan. We are currently completely blocked from sending any messages, which is causing severe operational downtime for our business.

We have already gone through the Fin AI support bot loop and received confirmation that this is a system-level synchronization failure. The support ticket was marked as high-priority, but 24+ hours have passed with no manual action or resolution from the backend team.

Account & Billing Details:

• Account Email: tteekkeenn69@gmail.com
• Plan: Claude Max 5x ($120.00 USD)
• Invoice Number: BDDVJCJS-0004
• Receipt Number: 2268-0083-3108
• Payment Status: Paid (Processed on June 26, 2026)

What Should Happen?

The account should reflect the active Claude Max subscription with premium feature access since the invoice has been successfully charged and paid.

Actual Behavior

The main web UI and account settings display "Free plan" and block premium messages, while the Billing tab lists the $120 invoice as Paid.

Please route this internally to the billing/auth entitlement team to manually force-sync the subscription flag for this account. Thank you!

Error Messages/Logs

No explicit code error logs. The web interface simply displays "Free plan" and restricts access to Max features, despite the invoice being marked as Paid in the billing settings.

Steps to Reproduce

What's Wrong?

Our automatic renewal payment for the Claude Max (5x) plan went through successfully on June 26, 2026. In our billing dashboard, the invoice is explicitly marked as "Paid". The account worked normally until July 3, but then silently reverted to the Free Plan. We are currently completely blocked from sending any messages, which is causing severe operational downtime for our business.

We have already gone through the Fin AI support bot loop and received confirmation that this is a system-level synchronization failure. The support ticket was marked as high-priority, but 24+ hours have passed with no manual action or resolution from the backend team.

Account & Billing Details:

• Account Email: tteekkeenn69@gmail.com
• Plan: Claude Max 5x ($120.00 USD)
• Invoice Number: BDDVJCJS-0004
• Receipt Number: 2268-0083-3108
• Payment Status: Paid (Processed on June 26, 2026)

Expected Behavior

The account should reflect the active Claude Max subscription with premium feature access since the invoice has been successfully charged and paid.

Actual Behavior

The main web UI and account settings display "Free plan" and block premium messages, while the Billing tab lists the $120 invoice as Paid.

Please route this internally to the billing/auth entitlement team to manually force-sync the subscription flag for this account. Thank you!

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

N/A

Platform

Other

Operating System

Windows

Terminal/Shell

Other

Additional Information

_No response_