[Billing Bug] Claude Max payment charged but account reverted to Free plan - invoice shows "Paid"

Same issue — Max 20x, $200 paid, account showing Free

Adding my case to this thread. Same plan, same symptom, and a support trail spanning three days with no resolution. I also have a theory below that may explain what's actually happening.

What happened

• Evening of May 6 — was actively running a Claude agent in Claude Code when the Claude Code option disappeared from my IDE entirely, mid-session
• Both Claude Code and claude.ai immediately began showing Free plan
• Invoice and receipt both confirm $200 paid on May 6 for Max 20x (May 6 – Jun 6, 2026)
• Logged out and back in — no change
• Checked Settings > Billing — invoice shows paid, no Resubscribe button present

Support trail

• May 6 — opened support chat with Fin, escalated to human: 215474206214690
• May 7 (3:32 AM) — followed up, no human response overnight
• May 7 (12:38 PM) — opened second conversation, escalated again: 215474215936677
• May 8 — first actual reply, which included this:

"...your organization is showing as an 'api' plan type rather than the Max plan you paid for."

• May 8 — sent screenshot in reply, received generic acknowledgment: 215474227563423
• May 9 — still on Free plan, no further contact from support

Theory: billing detachment

After reading through this thread, my best guess is that my account has simply become detached from its billing record — the payment processed correctly in Stripe, but the entitlement system lost the link between the transaction and the account. The support reply confirming "api plan type" rather than Max supports this.
The reason I haven't just re-subscribed: I don't want to pay another $200 to potentially create a second subscription while the first one still exists in billing, making the detachment even harder to untangle. If anyone else in this thread went that route, I'd be curious whether it actually worked or just created a bigger mess.

System details

• Platform: macOS / VS Code
• Status page showed an active incident on May 6 evening — cleared by May 7, but account did not recover after the incident resolved

Three days without Claude Code access is significant business impact. If anyone from Anthropic is monitoring this thread, the conversation IDs above should have the full paper trail.

### Same issue — Max 20x, $200 paid, account showing Free Adding my case to this thread. Same plan, same symptom, and a support trail spanning three days with no resolution. I also have a theory below that may explain what's actually happening. ### What happened Evening of May 6 — was actively running a Claude agent in Claude Code when the Claude Code option disappeared from my IDE entirely, mid-session Both Claude Code and claude.ai immediately began showing Free plan Invoice and receipt both confirm $200 paid on May 6 for Max 20x (May 6 – Jun 6, 2026) Logged out and back in — no change Checked Settings > Billing — invoice shows paid, no Resubscribe button present ### Support trail May 6 — opened support chat with Fin, escalated to human: 215474206214690 May 7 (3:32 AM) — followed up, no human response overnight May 7 (12:38 PM) — opened second conversation, escalated again: 215474215936677 May 8 — first actual reply, which included this: > "...your organization is showing as an 'api' plan type rather than the Max plan you paid for." May 8 — sent screenshot in reply, received generic acknowledgment: 215474227563423 May 9 — still on Free plan, no further contact from support ### Theory: billing detachment After reading through this thread, my best guess is that my account has simply become detached from its billing record — the payment processed correctly in Stripe, but the entitlement system lost the link between the transaction and the account. The support reply confirming "api plan type" rather than Max supports this. The reason I haven't just re-subscribed: I don't want to pay another $200 to potentially create a second subscription while the first one still exists in billing, making the detachment even harder to untangle. If anyone else in this thread went that route, I'd be curious whether it actually worked or just created a bigger mess. ### System details Platform: macOS / VS Code * Status page showed an active incident on May 6 evening — cleared by May 7, but account did not recover after the incident resolved Three days without Claude Code access is significant business impact. If anyone from Anthropic is monitoring this thread, the conversation IDs above should have the full paper trail.

I have the same issue. Paid $110.00 for Claude Max on May 3, 2026 (Receipt #2840-1026-1164). Account reverted to Free on May 5. Invoice shows "Paid". Fin AI Agent confirmed "incomplete_expired" status and "technical issue on our end" but keeps closing tickets without resolution. Now on day 6 with no human response.

Your theory about "billing detachment" matches exactly what Fin told me - payment processed correctly but entitlement system lost the link.

Have you received any refund or resolution yet? If so, how did you get it resolved? I'm running out of options.

Conversation IDs for reference: 215474177497803, 215474249615499

Same issue with Claude paid $200 April2026, then was prompted to add $45, then another $200, total pd for MAX PRO $533 in less than a month and now showing FREE account and FIN Agent cannot find my account, closes chats, no response; have done bank dispute, and looking to report to FTC as this is billing fraud

Hi, I have the same serious issue !!!, I just published my case #65421, nobody answer, our BUSINESS IMPACT:

• Our team has been unable to work since May 29, 2026 (6+ days)
• We deliver services to clients who have contractual SLAs
• We are facing financial penalties and potential legal action from our clients due to non-delivery caused entirely by this unexplained service interruption
• Every additional day without resolution increases our damages

Now our clients are going to sue us with their lawyers for "breach of contract," but Anthropic doesn't care about that, how infuriating! What a shame, considering Claude is an excellent AI, but ZERO concern for her clients who pay for her max plan.

<img width="1198" height="755" alt="Image" src="https://github.com/user-attachments/assets/b63b398f-e72c-4458-905e-104eede5eef3" />

IMHO Anthropic is engaged in fraudulently selling services it does not
deliver. Need a class action lawsuit....Anthropic is fully aware of hug,
does not respond but takes our $$, and we are up against a 2010 black
monolith

On Thu, Jun 4, 2026, 1:53 PM cmp-desarrollo @.***>
wrote:

cmp-desarrollo left a comment (anthropics/claude-code#56895) <https://github.com/anthropics/claude-code/issues/56895#issuecomment-4624772727> Now our clients are going to sue us with their lawyers for "breach of contract," but Anthropic doesn't care about that, how infuriating! What a shame, considering Claude is an excellent AI, but ZERO concern for her clients who pay for her max plan. Anthropic_Payments.png (view on web) <https://github.com/user-attachments/assets/b63b398f-e72c-4458-905e-104eede5eef3> — Reply to this email directly, view it on GitHub <https://github.com/anthropics/claude-code/issues/56895?email_source=notifications&email_token=AS4GLGZQRGLJYEZJ6BRHKCD46GZSTA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRSGQ3TOMRXGI32M4TFMFZW63VHMNXW23LFNZ2KKZLWMVXHJLDGN5XXIZLSL5RWY2LDNM#issuecomment-4624772727>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AS4GLGYQF4SBVQN46TOZUA346GZSTAVCNFSM6AAAAACYT522ISVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DMMRUG43TENZSG4> . Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS <https://github.com/notifications/mobile/ios/AS4GLG42LOKW6WXMRKOAWG346GZSTA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRSGQ3TOMRXGI32M4TFMFZW63VHMNXW23LFNZ2KKZLWMVXHJKTGN5XXIZLSL5UW64Y> and Android <https://github.com/notifications/mobile/android/AS4GLGZD6V4IBQYZ3RUCK7346GZSTA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRSGQ3TOMRXGI32M4TFMFZW63VHMNXW23LFNZ2KKZLWMVXHJLTGN5XXIZLSL5QW4ZDSN5UWI>. Download it today! You are receiving this because you commented.Message ID: @.***>

I have the same issue.
I've sent countless emails and heard nothing back. Fin basically ignores me.

around 300 euro down. (Max and Pro plan), no service provided.

I’m experiencing almost the exact same issue.

My latest Claude Max renewal was successfully charged, the invoice is marked as paid, and a receipt was issued. However, my account still shows Free Plan.

Fin support reports an "incomplete" subscription state and indicates that manual intervention is required, but I have not yet received a response from a human support agent.

Were you eventually able to get this resolved?

Same issue.
Have multiple break points

1. Paid $29.5 on May 3 for api credits - Credits never arrived.
2. Paid $100 on 23rd April. Plan reverted to free on 1st May. It auto deducted $100 again on 1st May.
3. on Jun 1, 2026 Paid $200 for max plan. Plan did not activate and Fin agent asked to click re subscribe - Clicking resubscribe deducted $100 immediately without OTP or confirmation. and Activated 5x plan while 20x should have been activated and $100 duplicated charges should have been reversed.
4. on Jun 10th, 2026 Plan reverted to Free and paid features blocked.

Communication with clause help agent: Support system is non existent.

1. Multiple followups every day for API credits - All emails unanswered.
2. Emails on 1st June issue went unanswered
3. Fin agent says can not process refund, it can only process for whole subscription - I have surprisingly paid for 2 whole subscriptions - $300 in a a month + $29.5 Api credits.
4. No support provided, no refund processed. NO account reversal.

Solution expected

1. Refunding full $429.5 and say bye bye to claude forever.
2. reinstate $200 and refund $229.5.

<img width="772" height="678" alt="Image" src="https://github.com/user-attachments/assets/06a435d2-fe09-495e-ac88-4ef51548fd25" />

I have never seen such egoist company which does not care about customers and is happy to scam openly. Since they are getting blind money, I don't think they give a damn about it.

need to organize class action lawsuit against Anthropic fraudulent charges
without providing services

find law firm

On Wed, Jun 10, 2026, 2:14 PM Rahul Kunwar @.***> wrote:

drawnpedal left a comment (anthropics/claude-code#56895) <https://github.com/anthropics/claude-code/issues/56895#issuecomment-4673081077> Same issue. Have multiple break points 1. Paid $29.5 on May 3 for api credits - Credits never arrived. 2. Paid $100 on 23rd April. Plan reverted to free on 1st May. It auto deducted $100 again on 1st May. 3. on Jun 1, 2026 Paid $200 for max plan. Plan did not activate and Fin agent asked to click re subscribe - Clicking resubscribe deducted $100 immediately without OTP or confirmation. and Activated 5x plan while 20x should have been activated and $100 duplicated charges should have been reversed. 4. on Jun 10th, 2026 Plan reverted to Free and paid features blocked. Communication with clause help agent: Support system is non existent. 5. Multiple followups every day for API credits - All emails unanswered. 6. Emails on 1st June issue went unanswered 7. Fin agent says can not process refund, it can only process for whole subscription - I have surprisingly paid for 2 whole subscriptions - $300 in a a month + $29.5 Api credits. 8. No support provided, no refund processed. NO account reversal. Solution expected 1. Refunding full $429.5 and say bye bye to claude forever. 2. reinstate $200 and refund $229.5. Screenshot.2026-06-10.at.11.41.31.PM.png (view on web) <https://github.com/user-attachments/assets/06a435d2-fe09-495e-ac88-4ef51548fd25> I have never seen such egoist company which does not care about customers and is happy to scam openly. Since they are getting blind money, I don't think they give a damn about it. — Reply to this email directly, view it on GitHub <https://github.com/anthropics/claude-code/issues/56895?email_source=notifications&email_token=AS4GLGYZMJZOYTPZ3HGNYUL47GQQBA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRXGMYDQMJQG432M4TFMFZW63VHMNXW23LFNZ2KKZLWMVXHJLDGN5XXIZLSL5RWY2LDNM#issuecomment-4673081077>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AS4GLGYPI3AYTWVX5R2J2KL47GQQBAVCNFSNUABFKJSXA33TNF2G64TZHM4TGNZSGUZTINZVHNEXG43VMU5TIMZZGU4DAMRYGYZKC5QC> . Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS <https://github.com/notifications/mobile/ios/AS4GLG4G7SJLJSHUANOQRP347GQQBA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRXGMYDQMJQG432M4TFMFZW63VHMNXW23LFNZ2KKZLWMVXHJKTGN5XXIZLSL5UW64Y> and Android <https://github.com/notifications/mobile/android/AS4GLG47PQ52YSM4BUG2CUD47GQQBA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRXGMYDQMJQG432M4TFMFZW63VHMNXW23LFNZ2KKZLWMVXHJLTGN5XXIZLSL5QW4ZDSN5UWI>. Download it today! You are receiving this because you commented.Message ID: @.***>

Update:

After several days, I finally received a response from a human support agent at Anthropic.

The issue was not resolved by restoring the subscription. Instead, Anthropic processed a full refund for the payment.

I'm glad the financial side has been resolved, but I still believe the support experience and response time for billing issues could be significantly improved.

Thanks to everyone who shared their experiences and suggestions.

how did you contact Anthropic? Email @.***? or phone (which),
other way? I have not received a response after 1 month of repeated emails,
etc. Thanks for update.
Dr. McKeehan

On Fri, Jun 12, 2026 at 11:12 AM Mohammad Mokhtari @.***>
wrote:

MohammadMokhtari left a comment (anthropics/claude-code#56895) <https://github.com/anthropics/claude-code/issues/56895#issuecomment-4692548317> Update: After several days, I finally received a response from a human support agent at Anthropic. The issue was not resolved by restoring the subscription. Instead, Anthropic processed a full refund for the payment. I'm glad the financial side has been resolved, but I still believe the support experience and response time for billing issues could be significantly improved. Thanks to everyone who shared their experiences and suggestions. — Reply to this email directly, view it on GitHub <https://github.com/anthropics/claude-code/issues/56895?email_source=notifications&email_token=AS4GLGYLL2MQGQNR3KOP3OT47QMV7A5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRZGI2TIOBTGE32M4TFMFZW63VHMNXW23LFNZ2KKZLWMVXHJLDGN5XXIZLSL5RWY2LDNM#issuecomment-4692548317>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AS4GLG6EOQKSQHFIE3YKZ7T47QMV7AVCNFSNUABFKJSXA33TNF2G64TZHM4TGNZSGUZTINZVHNEXG43VMU5TIMZZGU4DAMRYGYZKC5QC> . Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS <https://github.com/notifications/mobile/ios/AS4GLG4O3UHXYTAZCWRNNWL47QMV7A5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRZGI2TIOBTGE32M4TFMFZW63VHMNXW23LFNZ2KKZLWMVXHJKTGN5XXIZLSL5UW64Y> and Android <https://github.com/notifications/mobile/android/AS4GLGZ52DVM536MUFSJFD347QMV7A5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRZGI2TIOBTGE32M4TFMFZW63VHMNXW23LFNZ2KKZLWMVXHJLTGN5XXIZLSL5QW4ZDSN5UWI>. Download it today! You are receiving this because you commented.Message ID: @.***>

Hi Dr. McKeehan,

I contacted Anthropic through the Claude support messenger (Fin) and also followed up by email.

At first I only received automated responses from Fin, but after repeatedly documenting the issue and providing my payment receipt, invoice, and account details, my case was eventually reviewed by a human support agent.

The issue was never resolved by restoring my subscription. Instead, Anthropic processed a full refund for the payment and sent me a refund confirmation by email.

In my case, it took about a week before I received a response from a human support representative.

I hope this helps, and I hope you're able to get a response on your case as well.

thank you much, no response, bank rules dispute in ANTHROPIC favor even
though I have invoices as proof.....since May 9

On Sat, Jun 13, 2026 at 3:34 AM Mohammad Mokhtari @.***>
wrote:

MohammadMokhtari left a comment (anthropics/claude-code#56895) <https://github.com/anthropics/claude-code/issues/56895#issuecomment-4697879716> Hi Dr. McKeehan, I contacted Anthropic through the Claude support messenger (Fin) and also followed up by email. At first I only received automated responses from Fin, but after repeatedly documenting the issue and providing my payment receipt, invoice, and account details, my case was eventually reviewed by a human support agent. The issue was never resolved by restoring my subscription. Instead, Anthropic processed a full refund for the payment and sent me a refund confirmation by email. In my case, it took about a week before I received a response from a human support representative. I hope this helps, and I hope you're able to get a response on your case as well. — Reply to this email directly, view it on GitHub <https://github.com/anthropics/claude-code/issues/56895?email_source=notifications&email_token=AS4GLG656G54ELHMVPUQ3ED47T7XFA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRZG44DOOJXGE3KM4TFMFZW63VHMNXW23LFNZ2KKZLWMVXHJLDGN5XXIZLSL5RWY2LDNM#issuecomment-4697879716>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AS4GLG4AWDTRAZQTY4QJKYT47T7XFAVCNFSNUABFKJSXA33TNF2G64TZHM4TGNZSGUZTINZVHNEXG43VMU5TIMZZGU4DAMRYGYZKC5QC> . Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS <https://github.com/notifications/mobile/ios/AS4GLG22RCDS7O72TTSOM7T47T7XFA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRZG44DOOJXGE3KM4TFMFZW63VHMNXW23LFNZ2KKZLWMVXHJKTGN5XXIZLSL5UW64Y> and Android <https://github.com/notifications/mobile/android/AS4GLG7676NYB6V5OGWIUMT47T7XFA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRZG44DOOJXGE3KM4TFMFZW63VHMNXW23LFNZ2KKZLWMVXHJLTGN5XXIZLSL5QW4ZDSN5UWI>. Download it today! You are receiving this because you commented.Message ID: @.***>

SAME ISSUE but with ONE CAVEAT — Max tier, $200 paid, account now showing "Free Plan

I too am adding my case to this thread, as I have no idea what else to do at this point.
Same plan, same symptom, and a support trail spanning multiple attempts with no resolution. I have submitted no less than 5 - 6 different support ticket sessions to Fin and been told repeatedly that only a human agent can resolve this, but have had zero contacts from any human agent or Anthropic personnel.
The truth of the matter is that in an entire year of having a paid Claude subscription (4+ months of Pro, then $200 Max Tier since October/November of 2025 with no lapse before, between, or since), I have never once had a human agent respond to my support tickets. At times I get a response that is assumed to be a human agent, but always with a less customized or account/issue-specific response than even what Fin had given me, leading one to believe that the seemingly human responders are merely a separate AI-support model posturing as human intervention.
Curiosity: Has anyone reading this ever gotten a response or contact point from Anthropic regarding or related to anything ever submitted that you are confident truly seemed to be from a human responder? If so, and if comfortable stating, how did you achieve this?

WHAT HAPPENED

• Was actively running a session in VS Code across my development fleet when I was prompted to reauthorize my OAuth mid-session.
• Re-authenticated via my Zoho email as I always do/have, but the account immediately reverted to the Free plan.

----> Additional Note: I have been prompted to re-auth easily 5X as much this month in just the past 2 weeks as I had been another entire month over the past year's time frame.

• At the direction of Fin as well as Gemini and Codex alike (I've tried to bounce this off of anything and anyone possible at this point), I have tried to clear my cookies, cache, and site data, I have logged out and logged back in on the desktop app, web platforms, terminal CLI, and IDE extensions alike. All attempts merely bring me back to a Free Plan status.
• Invoice and billing history confirm the $200 payment processed successfully on June 17th, 2026, just as it has every single month dating back to November of 2025 with zero lapses in subscription or payments. Nothing on my account shows that there was any issue with the payment at all, and I have been using the subscription daily since that payment date all the way up to yesterday, July 1st, 2026.
• Checked Settings > Billing — invoice shows paid, but all Max features (including Claude Code, Desktop, and Opus access) are completely disabled.

SEE SCREEN SHOT HERE FOR VERIFICATION:

<img width="1955" height="1370" alt="Image" src="https://github.com/user-attachments/assets/8ae9124e-0170-4de8-8328-c538edd7f121" />

THE CAVEAT: Dual Organization IDs / Split Profile

I believe my account could have also been impacted by a split-profile routing error as well, and that this MAY be part of how I fell into this black hole we all find ourselves in on this GH-Issue thread.

PROBLEM - NO IDEA HOW IT HAPPENED:
My email (hosted on Zoho) somehow has two separate Organization IDs attached to it simultaneously:

Org ID A: Holds my $200 Max tier subscription and active billing history.

Org ID B: is a "Free Plan" shadow account. It has been there for months and does not show the billing history that Org ID A shows but DID show a nearly identical "Active Sessions" history when reviewing diffs/similarities between the two, with only a single line differing, oddly. It has since refreshed

I am wondering if merely having the Google OAuth to log in with this third-party email may be why the backend routing is now forcing my authentication token to default to the Free shadow account, completely locking me out of the paid Workspace I rightfully own.
....just a random thought more than anything I have proven concretely.

SUPPORT TRAIL

• Opened at least 5 support tickets with the Fin AI Agent since yesterday, July 1st.
• All tickets end in an automated loop stating a human will email me, but no contact has been made.
• The only response received so far outside of the Fin-loop in the support chat was a single email response thread that was also from Fin when I tried to submit my issue via email submission channel vs the support chat = Same pointless loop, different communication medium.
• Support Conversation IDs: 215474926472286, 215474937591104, 215474937985907, 215474938688314 (There are more but it gets pointlessly redundant at a point, a point I'm well beyond at this stage)

Theory: Billing detachment

Echoing the thread, my account has simply become detached from its billing record. The payment processed correctly, but the entitlement system lost the link between the transaction and the account.

I am not going to resubscribe or purchase extra usage credits, as that would only risk creating a duplicate subscription or double charge while the original payment is already recorded in my billing history.

SYSTEM DETAILS

Platforms used/attempted:

• Web interface
• VS Code integrated terminal
• Desktop app
• Mobile

OS used: Linux/Ubuntu and Windows (Desktop machine and 2 laptops)

Account: claude.ai $200 Max plan subscriber (NOT an API organization user)

Significant revenue is tied to this tooling access over the next few days. I have already cleared all cookies, site data, and caches across my entire fleet. Please escalate this directly to the human billing team for a manual sync.

I DO NOT KNOW WHAT ELSE TO DO HERE, AND I QUITE LITERALLY HAVE THE FINANCIAL SOLVENCY AND SOLE-INCOME OF A 7-PERSON HOUSEHOLD RIDING ON PROJECTS THAT I NEED TO HAVE COMPLETED AND GENERATING INCOME IN THE NEXT 7 - 10 DAYS