[BUG] Claude Pro gift subscription downgraded to Free after 2 weeks — account reverted silently

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet (related: #44163, #45335, #48231, #52073)
• [x] This is a single bug report

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What's Wrong?

I redeemed a Claude Pro gift subscription on April 10, 2026. The redemption was confirmed successful. I had full Pro access for approximately 2 weeks. Around April 25, 2026, my account was silently downgraded to the Free plan — with no email notification, no warning, and no action on my part.

Account details:

• Email: kurganskyi.a@gmail.com
• Invoice number: NOCQTCBM-0003
• Receipt number: 2256-2973-9364
• Gift period: April 10 – May 10, 2026
• Support conversation ID: 215474057791726

Current state:

• Settings → Billing shows: Free plan
• All Pro features are inaccessible
• Invoice confirms paid status ($0.00, gift subscription)

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Steps to Reproduce

1. Redeem a Claude Pro gift subscription on claude.ai (web)
2. Use Pro features normally for approximately 2 weeks
3. Account is automatically downgraded to Free plan without any user action

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Expected Behavior

Pro plan should remain active for the full gift duration — until May 10, 2026.

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Actual Behavior

Account shows Free plan. All Pro features are inaccessible. No notification was sent.

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Troubleshooting Already Attempted

• Logged out of all devices and logged back in
• Cleared browser cache
• Tried incognito mode
• Checked billing settings — no active subscription visible

None of these resolved the issue.

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Related Issues

• #44163 — Gift Pro subscription auto-canceled + broken credit redemption link
• #45335 — Claude Max 5x gift subscription auto-canceled after ~1 week
• #48231 — Claude Pro gift subscription downgraded to Free after 5 days
• #52073 — Claude Max 5x gift subscription downgraded to Free after 18 days

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Request

Please have someone on the backend team verify the gift redemption status for this account and manually restore the Pro plan entitlement for the remaining gift duration (until May 10, 2026).

What Should Happen?

What Should Happen?
*
Describe the expected behavior

Error Messages/Logs

Steps to Reproduce

1. Receive a Claude Pro gift subscription link via email
2. Redeem the gift on claude.ai (web) — redemption confirmed successfully
3. Use Pro features normally for approximately 2 weeks
4. Account is automatically downgraded to Free plan without any user action, notification, or warning

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

N/A — This is a claude.ai billing bug, not a Claude Code CLI issue.

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

<img width="643" height="1093" alt="Image" src="https://github.com/user-attachments/assets/043c539a-9813-4f99-9f9f-6aac3c20f3e8" />

Receipt-2256-2973-9364.pdf