[BUG] Claude Max 5x gift subscription auto-canceled after ~1 week — account reverted to Free plan with no user action

Same problem. caplinmi@zohomail.com

Just happened to me too. Any insight?

Just happened to me too. Any insight?

Nope. @claude doesn't provide real team support to free plan users, and you have to talk with their stupid Fin AI bot, which says "I know that problem in our backend, but I can't provide you with real team support, let's continue discussing this problem here". And it goes again and again, even if you created a ticket (also you can create only 1 ticket xd), they will ignore you (2 days after my ticket - no responses). Anthropic has very weak support and they do not provide good quality support to free plan users.
Now I'm writing a Reddit post about this problems, because people are losing a lot of money and Anthropic is ignoring them.

UPD: https://www.reddit.com/r/ClaudeAI/comments/1sgkoxn/anthropic_gift_subscriptions_are_silently/

> Just happened to me too. Any insight? Nope. @claude doesn't provide real team support to free plan users, and you have to talk with their stupid Fin AI bot, which says "I know that problem in our backend, but I can't provide you with real team support, let's continue discussing this problem here". And it goes again and again, even if you created a ticket (also you can create only 1 ticket xd), they will ignore you (2 days after my ticket - no responses). Anthropic has very weak support and they do not provide good quality support to free plan users. Now I'm writing a Reddit post about this problems, because people are losing a lot of money and Anthropic is ignoring them. UPD: https://www.reddit.com/r/ClaudeAI/comments/1sgkoxn/anthropic_gift_subscriptions_are_silently/

Also posted an issue on this repo, as I too did not get ANY response from Anthropic. They did not even send me no-reply acknowledgement letter after I created a ticket and submitted a support form
https://github.com/anthropics/claude-code/issues/45592

and mine was

email: main_slacker@protonmail.com

<img width="1207" height="703" alt="Image" src="https://github.com/user-attachments/assets/04cbdc5e-b786-4314-a9b2-8873bd6c80b6" />

Update: wrote a detailed Reddit post aggregating all known cases of this bug: https://www.reddit.com/r/ClaudeAI/comments/1sgkoxn/anthropic_gift_subscriptions_are_silently/ — and posted on X: https://x.com/Lynne1137561/status/2042189688492953976. If you found this issue helpful, sharing either link would help get this in front of Anthropic. The more public pressure, the harder this is to ignore.

I'm experiencing the same issue. My gifted Max 5x subscription (expiry: April 28, 2026) was automatically cancelled without any action on my part. I was using it normally until late night on April 9, then found it showing as "Cancelled" the next morning.

Timeline: - March 28: Activated gifted Pro subscription - March 29: Upgraded to Max 5x (gifted, valid until April 28, 2026) - Received $100 credit via the "A credit on us" email (same email mentioned above) - April 9: Subscription suddenly showing as cancelled No cancellation email received. No payment failure (it's a gift subscription). Google account login — no unauthorized access. Support ticket submitted (#90589223) and email sent to support@anthropic.com but no human response yet. This is causing significant disruption to my work. This appears to be a systemic bug affecting multiple gift subscription users. Please prioritize a fix.

chancepinch1@gmail.com

Same issue, My gifted Max 5x subscription ( expiry : April 29, 2026) was changed to free tier.
I can't do my task althogh I paid. I should pay pro tier until it covered back.

I sent e-mail, but there's no response from Anthropic yet.

Does Anthropic have any intention of resolving this issue? Their Help Center AI hasn't been helpful at all, and the human support response time has been extremely slow.

same issue, the company had better figure it out.

I'm experiencing the same issue. My gifted Max 5x subscription (expiry: April 28, 2026) was automatically cancelled without any action on my part. I was using it normally until late night on April 9, then found it showing as "Cancelled" the next morning. > Timeline: > > March 28: Activated gifted Pro subscription > March 29: Upgraded to Max 5x (gifted, valid until April 28, 2026) > Received $100 credit via the "A credit on us" email (same email mentioned above) > April 9: Subscription suddenly showing as cancelled > > No cancellation email received. No payment failure (it's a gift subscription). Google account login — no unauthorized access. > Support ticket submitted (#90589223) and email sent to [support@anthropic.com](mailto:support@anthropic.com) but no human response yet. This is causing significant disruption to my work. > This appears to be a systemic bug affecting multiple gift subscription users. Please prioritize a fix. [chancepinch1@gmail.com](mailto:chancepinch1@gmail.com)

Exactly same with me. 9th of April, canceled overnight

My issue here : https://github.com/anthropics/claude-code/issues/45681
Gift card apply to nowhere when there is an overdue invoice in my account ,it supposed to be extend my plan right?

Having the same issue as well.

Same. It happened twice on me so far.

1. I sent a pro 1 month sub in 8th to one of my friends, and when he redeem it, it said no longer active ... Due to impossible to get help from customer service, I submit a Chase dispute and get my money back.
2. I bought a pro 1 month sub for myself in 8th as well. It suddenly turn back to free plan at today (I asked Fin AI, it said it being automatically canceled due to payment failure).... But the money already deduce at my credit card. I planed to submit another dispute for it (and buy another sub and try to contact human customer service). Edit: ticket#91095759

Same issue here.

Redeemed a 1-month Claude Pro gift (100% off) on Apr 7, 2026. Used Pro features that same day. Next day — account reverted to Free plan with no warning, no email, no action on my part.

Support status:

• Ticket ID: 215473864570697
• Support chat: AI bot only, cannot perform backend operations
• Email to support@anthropic.com: only auto-replies, tickets auto-closed
• No human response received

I'm in a similar situation: five days after activating my Max 5x gift subscription, I was downgraded to the free plan without notice. Furthermore, there's no invoice for this gift subscription in the billing section, even though after activating it, I was notified that the subscription was valid until May 6, 2026.

Same problem, and my email is ansonli.dev@gmail.com

I have the same problem, my gift subscription was downgraded to the free plan after 6 days before activation and support just ignore it

same problem here

same issue.

Same issue any news ? my email: hakimovdeveloper@gmail.com

same issue, anthropic scam people

Same issue—it’s clearly intentional. As their intelligence has become truly artificial, they don’t seem to grasp the implications of dropping people like that. Codex is a strong alternative anyway :D

Does the GitHub action removing the "bug" label and adding the "invalid" label mean that Anthropic won't fix this issue?

If so, that would be too arrogant.

Same problem but with Pro sub
https://github.com/anthropics/claude-code/issues/48516#issuecomment-4252618347

Same issue.

I recently redeemed a gift card for the Claude Max Plan (5x), but my account has unexpectedly reverted to the "Free" mode.

the details of my transaction below:

• Receipt Number: 2456-4117-7657
• nvoice Number: 1374F933-0028
• Date Paid: April 6, 2026
• Plan Description: Max plan - 5x (Apr 6–May 6, 2026)
• Amount Paid: $0.00 (100% off via Claude Max 5x Gift)
• Account Email: [midmost44@gmail.com](mailto:midmost44@gmail.com)

Although the receipt shows the plan should be active until May 6, 2026, I no longer have access to the Max plan features.

Support ticket submitted (#215473839693521 and 215473918425647) and email sent to [support@anthropic.com](mailto:support@anthropic.com) but no human response yet.

Same issue here.

Email: [master784610@gmail.com](mailto:master784610@gmail.com)
Invoice ID: KUTIIG69-0020
Gift redeemed: April 10, 2026
Plan: Max 5x (gift)
Amount: $0.00 (100% off via gift card)
Status now: Free plan ❌

Account reverted to Free with no warning, no email, no action on my part. Support has been useless — same copy-pasted "resubscribe" response every time despite confirmed active payment.
This is clearly a backend bug affecting multiple gift subscription accounts. Needs to be fixed at the infrastructure level, not handled by front-line support.

same issue here

I’m experiencing the same issue. Has anyone received compensation for this bug, specifically subscription restoration?

same problem
https://github.com/anthropics/claude-code/issues/49352

If you bought a Claude Max/Pro gift code from resellers like GamsGo and your subscription was silently downgraded to 'Free' after a few days, STOP waiting for Anthropic’s support. They will ignore you.
​I’ve spent the last 8 days fighting this and successfully escalated it to federal agencies and payment gateways. Here is the exact truth of what is happening and the step-by-step manual to get your money back.
​🚨 THE SCAM STRUCTURE (The "Double-Dip" Trap)
There is a systemic billing bug between Anthropic and Stripe. But here is the most malicious part: When the system inevitably cancels your subscription and processes an automated refund, the money goes back to the RESELLER'S original payment card, not you.
GamsGo knows this. They keep your money, they quietly receive the refund from Anthropic, and they blame the AI for the issue, leaving you with no service and no cash.
​⚔️ ACTION PLAN: HOW TO FIGHT BACK
​STEP 1: Nuke their Trustpilot (The only thing they fear)
Do not waste time with GamsGo customer service. Go straight to Trustpilot and leave a 1-star review.
​CRITICAL: Include your GamsGo Order ID in the review. If you don't, they will flag it as spam to delete it.
​They will email you within 24 hours begging you to delete the review for a refund. DO NOT DELETE OR CHANGE IT until the cash is physically sitting in your bank account. Store credits are a trap.
​STEP 2: File an FTC Fraud Complaint (US Federal Trade Commission)
Anthropic is an American company ignoring a massive billing flaw that enriches resellers. Go to reportfraud.ftc.gov and file a complaint against Anthropic PBC.
​Keep the FTC Report Number. It transforms your issue from a simple "billing error" to a "reported federal fraud case."
​STEP 3: Force a Chargeback with your Bank / Payment Gateway
Call your credit card company, PayPal, or local Payment Gateway (PG).
​Do not say "I want a refund." Say: "I bought a digital service, the seller revoked my access after a week, and they are refusing to refund. I have officially reported this to the US FTC for consumer fraud (give them the report number)." * Banks will almost always side with you when a federal report number is involved. If GamsGo asks you to cancel the chargeback first to "process the refund," IT IS A TRAP. Once you cancel a chargeback, you can never open it again.
​Stop waiting for Fin AI. Stop begging GamsGo. Hit their Trustpilot, file the FTC report, and chargeback immediately. Good luck.

Same problem 😭

<img width="613" height="554" alt="Image" src="https://github.com/user-attachments/assets/e865a128-ca27-4624-a2b4-5ae9d6860070" />

<img width="1902" height="901" alt="Image" src="https://github.com/user-attachments/assets/6a8dc856-9e0e-4c48-8321-594ec9563ccc" />

7 days and goodbye subscription

Same problem 7 days and killed!

Email: [ettore.pane4@gmail.com](mailto:ettore.pane4@@gmail.com)
Gift redeemed: April 12, 2026
Plan: Max 5x (gift)
Amount: $0.00 (100% off via gift card)
Status now: Free plan

<img width="1324" height="603" alt="Image" src="https://github.com/user-attachments/assets/bc520032-238b-4380-99b8-68173093668d" />
I have the same problem. I also bought it as a gift.

Email: [wentata666@gmail.com](mailto:wentata666@gmail.com)
Gift redeemed: March 30, 2026
Plan: Max 5x (gift)
Amount: $0.00 (100% off via gift card)
Status now: Free plan

Same problem, Plan: Max 5x(gift)
From April 11 to April 20.
Amount: $0.00 (100% off via gift card)
Status now: Free plan

Same problem.
Max 5x (purchased myself on 2026-04-15)
Status now: Free plan
Also missing: $220 worth of credits

Same issue here with Max 20x gift subscription.

• Email: gazetateam@gmail.com
• Receipt: 2306-1150-1312
• Gift activated: April 5, 2026
• Expected expiry: May 5, 2026
• Invoice visible in Billing ✓
• Gift redemption page confirms: "This gift has already been redeemed" ✓
• No "Resubscribe" button available
• Support bot (Fin) unable to resolve — multiple email exchanges with no result

Please restore Max 20x access on the backend.

Adding my case here. Account: skype2089@gmail.com, Invoice: ITIEARXJ-0001, gift redeemed April 11 2026, valid through May 11 2026.

Symptoms:

• Billing page shows correct end date (May 11) but account shows Free plan
• "Missing permissions" error when I tried to resubscribe

Support confirmed this is a backend bug but said they have no ticket system and cannot give a timeframe. Fin has replied with the same copy-paste response 6+ times across chat and email. No human has ever reviewed my case.

The same issue with Max plan - 20x.

Account: antonantion@gmail.com
Invoice number: UE2CK7WD-0002
Receipt number: 2981-8489-8107
April 17, 2026

– Billing page shows correct end date (May 17) but account shows Free plan.
– There are no ways to renew my subscription or additional controls.

Fin is pretty useless, he cannot provide any support, he cannot contact Product Support, as indicated in the instructions "how to get support", he is actively hallucinating, he has tried several times.

I'm experiencing the same issue. Gift Max 5x subscription (invoice XGFEV8CP-0001, April 11–May 11, 2026) worked for ~2 weeks, then silently reverted to Free plan with no notification. Support bot confirmed the issue is on the backend but cannot fix it. Five automated responses, no human agent, ticket still unresolved. Tweeted @AnthropicAI — no response after 2 hours.

My gift card was eaten, it is not added to my account email: 96sutao@gmail.com

same issue this side email: iftekharshaikh.dev@gmail.com

<img width="1956" height="1112" alt="Image" src="https://github.com/user-attachments/assets/f954020b-656a-4164-9517-cb9ed71125fb" />

<img width="2296" height="336" alt="Image" src="https://github.com/user-attachments/assets/0343a007-eb0c-4095-9014-154999327167" />

I'm also experiencing the same issue, i got to redeem my gift card at April 15 2026 but it's downgraded to Free as of today.
Account: givanghifari78@gmail.com
Invoice: N2D8WSEM-0001

My plan should be valid until May 15 2026. Talked to FIN, but was not helping my case at all.

I have the same problem too

<img width="1132" height="544" alt="Image" src="https://github.com/user-attachments/assets/e6648c79-1a16-4c39-929c-510c0de61a75" />

I'm also experiencing the same issue, i got to redeem my gift card at April 11 2026 but it's downgraded to Free as of today.
Account: [bipuloqak81@gmail.com](mailto:bipuloqak81@gmail.com)
Invoice: U1LUMYNK-0001

My plan should be valid until May 11 2026. Talked to FIN, but was not helping my case at all.

same issue this side email: denissofonovv@gmail.com

У меня такая же проблема, подписка Max x5 за 100$ должна была работать с 9 апреля по 9 мая, в итоге отключилась 28 апреля без уведомлений

Аккаунт vadim.kushnir.04@gmail.com

Чек:

Кому: | vadim.kushnir.04@gmail.com's Organization
-- | --
От: | Anthropic, PBC
Счет | № C9J8AEOY-0003
Извещение | While we prefer electronic payment methods, any checks must be sent to the address below, NOT to our San Francisco office. ---------------------------- PAYMENT ADDRESS: Anthropic, PBC P.O. Box 104477 Pasadena, CA 91189-4477

Receipt-2154-8086-7397.pdf

Invoice-C9J8AEOY-0003.pdf

<img width="1323" height="548" alt="Image" src="https://github.com/user-attachments/assets/b6143c6e-1b38-475d-b07f-606870c01585" />

My 20x got canceled.

<img width="1093" height="432" alt="Image" src="https://github.com/user-attachments/assets/efa4380a-4ead-4548-977c-b2d690519562" />

email: sven.bledt@gmail.com

similarly. uwilleer@gmail.com

Same issue here. Max 20x gift subscription silently downgraded to Free after ~7 days. Billing shows $0.00 invoice on Apr 25, 2026. Claude Code shows "organization has disabled subscription access." Support chat (Fin) cannot escalate because account is now Free — catch-22. Email sent to [support@anthropic.com](mailto:support@anthropic.com), awaiting response.

I have the exact same issue (it's not a gift for me, I pay). Charged twice for Claude Max 5x with no access provided.
• Invoice FPZ3YHOL-0012 — €108.00 paid April 28, 2026
• Invoice FPZ3YHOL-0013 — €108.00 paid April 29, 2026
• Total: €216.00 — Visa ending 2974
• Account: [antony.garcia@outlook.fr](mailto:antony.garcia@outlook.fr)
• Account remained on free plan despite both charges
Support ticket was closed without resolution. Revolut dispute was declined. This is a critical billing bug affecting real users. Requesting immediate refund or account activation.

<img width="420" height="749" alt="Image" src="https://github.com/user-attachments/assets/cf188ab3-0da7-490f-8bd2-93e8417b600f" />

no answer here

отличные парни блять

Adding my case to this thread — same issue.

Account: michamasiak501@gmail.com
Invoice: 0DRDHOXR-0002
Gift redeemed: ~April 29, 2026
Expected expiry: ~May 29, 2026
Downgraded after: ~6 days
Days lost: ~24

Both Settings → Account and Settings → Billing show Free plan. No email notification, no action on my part.

Troubleshooting attempted: multiple browsers, cache clear, sign out/in — none worked. Support bot (Fin) confirmed the bug but cannot escalate.

Please restore Max plan access for the remaining gift period!

I don't understand this is a scam , how it's possible

Paid Claude Max 5x gift invoice #ULCU8B09-0001 (Apr 16 – May 16, 2026), account [youyifan2@gmail.com](mailto:youyifan2@gmail.com) silently downgraded to Free. Support AI has been looping for 2 days with no resolution. Conversation ID: 215474221781411. Please help.

I'm experiencing the same issue. Gift subscription was purchased on June 4, 2026. The first activation attempt appeared to process but the subscription was never applied to my account. Now every attempt returns: "Gift no longer available. This gift code is no longer active."

All standard troubleshooting completed (cleared cache, disabled extensions, logged out/in, tried direct redemption link, no VPN). Contacted support@anthropic.com — they confirmed it's a backend processing error but are unable to manually activate or issue a replacement code.

Would appreciate any update on when this will be fixed.