[BUG] Claude Max 5x Gift subscription auto-canceled on April 16 — account reverted to Free with 66% remaining

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My Claude Max 5x Gift subscription was silently canceled on April 16, 2026 — no user action, no notification.

Account email: urasav12061997@gmail.com
Plan: Claude Max 5x Gift – 1 Month
Activation date: April 5, 2026
Expected end date: May 5, 2026
Date reverted to Free: April 16, 2026

Receipt: Invoice 4RZZZAVR-0001, Receipt 2033-3519-3567

Approximately 66% of the subscription period was cut off. Settings → Billing now shows Free plan.

This is a known systemic issue:

• #48516 — same bug, comments closed
• #45335 — Max gift auto-canceled after ~1 week
• #44163 — Gift Pro auto-canceled

Please escalate to a human specialist, not an AI agent.

Receipt-2033-3519-3567 (1).pdf

What Should Happen?

The subscription should remain active until May 5, 2026. The downgrade was not initiated by me — this is a backend error on Anthropic's side.

Error Messages/Logs

Steps to Reproduce

1. Receive a Claude Max 5x Gift subscription code
2. Redeem the code on claude.ai — redemption is confirmed, receipt issued
3. Use the account normally for ~11 days
4. On April 16, 2026, access is silently revoked with no notification
5. Settings → Billing shows Free plan despite valid receipt (Apr 5 – May 5, 2026)

Note: This is a billing issue on claude.ai, not a Claude Code bug.
Related issues: #48516, #45335, #44163

Claude Model

Not sure / Multiple models

Is this a regression?

Yes, this worked in a previous version

Last Working Version

April 15, 2026

Claude Code Version

N/A — this is a billing issue on claude.ai, not a Claude Code bug

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

1. Receive a Claude Max 5x Gift subscription code
2. Redeem the code on claude.ai — redemption confirmed
3. Use the account normally for ~11 days
4. On April 16, 2026, access is silently revoked with no notification
5. Settings → Billing shows Free plan despite valid receipt (Apr 5 – May 5, 2026)