[BUG] Claude Pro Gift subscription auto-canceled after 7 days — Stripe proration issue (related to #44163, #41499)
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
My Claude Pro Gift subscription (Invoice F6PAUVTX-0001) was redeemed on April 6, 2026 and should be valid until May 6, 2026. After 7 days, on April 13, my account was automatically downgraded to Free plan with no notification.
- Invoice shows: $0.00 Paid, period April 6 – May 6, 2026
- Settings > Billing shows: Free plan, only "Upgrade plan" button (no "Resubscribe")
- This appears to be the same Stripe proration bug reported in #44163 and #41499, where gift subscriptions using 100% off coupons get auto-canceled
Fin AI Agent support loop was unable to resolve this and refused to escalate to a human agent.
<img width="1332" height="913" alt="Image" src="https://github.com/user-attachments/assets/5a0d9d4b-242f-4d2e-8bc5-028972bd6cc2" />
What Should Happen?
Gift Pro subscription should remain active for the full duration (until May 6, 2026). Account should show Pro plan, not Free.
Error Messages/Logs
Steps to Reproduce
- Redeem a Claude Pro Gift subscription on claude.ai
- Use Pro features normally for several days
- After ~7 days, check Settings > Billing
- Account shows Free plan despite gift being valid for 1 month
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
April 6-13, 2026 (web, not Claude Code)
Claude Code Version
N/A - billing issue on claude.ai web
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Terminal.app (macOS)
Additional Information
<img width="1332" height="913" alt="Image" src="https://github.com/user-attachments/assets/29ce9729-f012-4f2c-bbae-59cef00bc09c" />
9 Comments
I understand this may not be a Claude Code issue directly, but this is a billing/subscription bug affecting claude.ai accounts. Fin AI Agent support was unable to escalate. Related issues: #44163 and #41499. Please route to the billing team.
Found 3 possible duplicate issues:
This issue will be automatically closed as a duplicate in 3 days.
🤖 Generated with Claude Code
👎 Not closing — adding upvote to #47284 as related. This is a widespread billing bug affecting gift subscriptions.
@manhhau449-design Same issue here — support isn’t responding and just auto-closes tickets. I even tried reaching out on Twitter, but got no reply.
I already linked this to #47284 and it's a Stripe proration bug. Will mark it as a 👍 on the main issue.
this happened to me too is there any notification from Antrophic??
@whdtjr No official response yet. Tracking here and in #47284.
@arievedetsie1-ai Yes, slot is open! The core issue is Stripe proration logic destroying gift subscription when 100% coupon is applied. Related: #44163, #41499, #47284, #47961.
@arievedetsie1-ai and here #47496
This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.