[BUG] Gift subscription auto-canceled — account reverted to Free plan without user action

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Hello Anthropic Support,

I'm writing regarding a known billing bug affecting gift subscriptions.

Account email: [ilatalion@gmail.com]
Gift plan activated: Claude Pro ]
Date of activation: [April 8, 2026]
Date reverted to Free: [April 8, 2026]

I redeemed a gift subscription code. The redemption was confirmed. I had full access for 7 days, after which my account was silently downgraded to the Free plan without any action on my part.

This is a known systemic issue documented in multiple GitHub reports:

• Issue #45335: Max gift subscription auto-canceled after ~1 week
• Issue #44163: Gift Pro auto-canceled + broken redemption link
• Issue #1298: Gift redeemed but account stuck on Free plan

Requested action:
Please manually restore the remaining paid access on my account. The gift period has not expired — this is a backend synchronization error on Anthropic's side.

Please escalate this to a human specialist, not the Fin AI agent.

What Should Happen?

The Pro gift subscription must remain active for the entire gift subscription term (from April 8 to May 8, 2026). The account must not become free before the gift subscription expires.

Error Messages/Logs

Steps to Reproduce

Redeem a Claude Pro gift subscription on claude.ai
Use Pro features normally for several days
Account is automatically downgraded to Free plan without any user action
Settings → Billing shows Free plan despite valid gift invoice

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

This is a bug in the claude.ai invoicing system, not a problem in Claude's code.

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

Receipt-2209-8382-5615.pdf

<img width="3090" height="1570" alt="Image" src="https://github.com/user-attachments/assets/5a6676b7-938f-4150-ab93-1e439000d20e" />