[BUG] Gift Pro subscription auto-canceled + broken credit redemption link (Page not found)
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
My Claude Pro gift subscription was automatically canceled without any action from me.
Current status:
- Plan: Free plan
- Invoice: $0.00 dated Mar 21, 2026
On April 4, 2026 (only 2 days ago), I received an official email from Claude Team titled “A credit on us, plus discounts on extra usage” offering me a one-time credit equal to my monthly subscription price.
When I clicked the link “Redeem it here”, it redirected to claude.ai/settings/usage and showed “Page not found”.
This clearly proves the system still recognizes my account as a paid/Pro user, but the subscription UI and redemption link are broken.
What Should Happen?
- Gift Pro subscription should remain active with the remaining time.
- The credit redemption link in the official email should work normally.
- Account should stay on Pro plan instead of being downgraded to Free plan.
Error Messages/Logs
No error message shown. Only “Page not found” when accessing the redemption link from the official email.Steps to Reproduce
- Redeem gift code for Claude Pro successfully.
- Use Pro features normally for several days.
- Around March 21, 2026 the subscription is automatically canceled without any action from me.
- Billing page shows: Free plan + $0.00 invoice dated Mar 21, 2026.
- Receive official email “A credit on us, plus discounts on extra usage” on April 4, 2026.
- Click “Redeem it here” in the email → redirects to claude.ai/settings/usage → “Page not found”.
Claude Model
None
Is this a regression?
Yes, this worked in a previous version
Last Working Version
The gift Pro subscription worked normally until around March 21, 2026.
Claude Code Version
N/A - This is a web issue on claude.ai, not the Claude Code CLI tool.
Platform
Other
Operating System
Other
Terminal/Shell
Other
Additional Information
• Support Conversation IDs:
- Current: 215473788797490
- Previous: 215473788749478, 215473788628163
• Email used: nguyensimox@gmail.com (same email that received the gift)
!Image
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A credit on us, plus discounts on extra usage.pdf
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11 Comments
If you're affected by this, I've written a detailed post aggregating multiple reports including yours: https://www.reddit.com/r/ClaudeAI/comments/1sgkoxn/anthropic_gift_subscriptions_are_silently/ — also posted on X: https://x.com/Lynne1137561/status/2042189688492953976. The more visibility this gets, the harder it is to ignore.
Has there been any progress on this issue? I believe it’s time for us to coordinate a joint response...
Does Anthropic have any intention of resolving this issue? Their Help Center AI hasn't been helpful at all, and the human support response time has been extremely slow.
Looking back, Anthropic never handles these cases at all. They just ignore - what's couple hundred thousand dollars lost to them in comparison to billions they are valued at. I think it is cheaper for them to not deal with us, plebs, and not waste resources dealing with backlash.
However, I do hope, those rich bastards look into this at last.
I have the same issue. Redeemed a 1-month Pro gift on Apr 7, 2026, used Pro features that day, next day account shows Free. Billing shows $0.00 Paid invoice but no active plan. No Resubscribe button available.
Support is completely useless — only AI bots, no human agents, tickets get auto-closed. Been trying to resolve this for days with zero progress.
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Account: petrdulnev@gmail.com
I encountered the same problem as you. You can check your bill; it may have been converted into credit points. If it hasn't been converted, you could try contacting customer service to have it reissued.
Same bug here. Claude Max 5x gift subscription registered March 28, 2026 (valid through April 28, 2026) was auto-canceled by the platform with no action on my part. Account downgraded to Free. ~$103 in credits also disappeared. Billing page shows -$11.60 proration invoice on Mar 28 proving system-triggered cancellation.
Submitted support ticket (Conv ID: 215473899621221) but Fin AI bot keeps closing/stonewalling and says it "can't restore gift subscriptions." Needs human review.
Account: [hakimovdeveloper@gmail.com](mailto:hakimovdeveloper@gmail.com)
Same issue. Received a gift pro plan April 5, 2026. Should be active until May 5, but already dropped to free
Account: ividivi67@gmail.com
Issues with gift card as well.
Bought a @AnthropicAI Claude Pro gift card (12 months, €232 incl. VAT).
What actually happened when I redeemed it:
❌ Didn't extend my subscription by 12 months
❌ Converted to a credit balance at NET value only (VAT stripped)
❌ Credit covers ~10.8 months, not 12
❌ Then charged VAT AGAIN every month
Fin promised human support agents but still no feedback after 2 weeks. Conversation ID 215474034454597
I have noticed Anthropic's team is using "invalid" label to dismiss billing issues filed on the claude-code GitHub repo.
Same with with my 12 month gift card.
Closing for now — inactive for too long. Please open a new issue if this is still relevant.
A one-year gift card that stopped working after three months. Customer service is nonexistent. No matter how many times you contact FIN, nobody answers. Disgraceful.