[BUG] Gift Max 5x subscription (Paid $0.00) not reflected — account shows Free plan

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet (note: several similar reports exist, linked below, but none match this exact account)
• [x] This is a single bug report
• [x] This is not a Claude Code runtime bug — it is a claude.ai consumer subscription billing/entitlement issue, reported here because support escalation has failed

What's Wrong?

My Claude Max 5x gift subscription (6 months) is confirmed Paid, but my account still displays the Free plan (claude_free). Fin AI Agent support has confirmed this is a backend synchronization issue but has been unable to escalate to a human engineer or billing specialist after multiple attempts.

Account details

• Account email: bo***@gmail.com (masked)
• Invoice: #L7YGRLGX-0006 ($0.00, 100% discount — Max 5x gift subscription, 6 months)
• Plan shown in account: Free (claude_free)

Expected behavior
Account should display Claude Max 5x plan with full feature access, matching the Paid invoice.

Actual behavior
Account shows Free plan despite the invoice being marked Paid.

Support history
I contacted Anthropic support by email. Fin AI Agent responded twice, confirming:

1. The invoice is Paid ($0.00, gift subscription)
2. The account is still showing Free plan
3. This is "a synchronization issue between the billing record and the account plan status," not a payment failure
4. Fin AI Agent has "no way to manually upgrade the account or unlock it" and stated this "requires backend handling"

Despite this, no escalation to a human agent has occurred. I explicitly requested human billing support escalation multiple times.

Troubleshooting already completed

• Confirmed login email matches the subscription email
• Logged out and back in (web and app)
• Cleared cache
• Checked Settings > Billing — invoice shows Paid, plan shows Free

Related issues
This matches a recurring pattern reported by other users:

• #43257
• #54588
• #56895
• #48399
• #31012
• #54560

Screenshots
(Attach: Fin AI Agent email screenshot, Settings > Billing screenshot showing Free plan)

Additional context
Requesting this be escalated to the billing/entitlements engineering team for a manual correction, since self-service troubleshooting and support chat have both been exhausted.

What Should Happen?

Account should immediately reflect the Claude Max 5x plan (6-month gift subscription) with full feature access, matching the Paid invoice status (#L7YGRLGX-0006). The backend entitlement/plan status should stay in sync with the billing record — support already confirmed this is a synchronization bug on their end, not a payment issue, so it should be corrected by the engineering/billing team without requiring further manual verification from my side.

Error Messages/Logs

No explicit error messages are displayed. The issue is a silent discrepancy rather than a crash or error dialog:

- Settings > Billing page: Invoice #L7YGRLGX-0006 shown as "Paid" ($0.00, Max 5x gift subscription, 6 months)
- Account/plan indicator: shows "Free" (claude_free) instead of Max 5x
- No error toast, banner, or failure message appears anywhere in the UI
- Fin AI Agent (support) explicitly confirmed via email this is a "synchronization issue between the billing record and the account plan status," not a payment or user-facing error

Steps to Reproduce

1. Redeem/activate a Claude Max 5x gift subscription (6 months) on the account
2. Confirm the invoice appears in Settings > Billing as "Paid" (#L7YGRLGX-0006)
3. Navigate to Settings > Billing (or the account/plan indicator) to check the current plan status
4. Observe that the plan displays as "Free" (claude_free) instead of "Max 5x," despite the invoice showing Paid
5. Log out and log back in, clear cache, and try on a different device/browser — the Free plan status persists
6. Contact support (email/Fin AI Agent) — support confirms the invoice is Paid and the discrepancy is a "backend synchronization issue," but cannot manually correct the account plan

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

N/A — This is a claude.ai consumer subscription billing/entitlement issue, not a Claude Code CLI bug. I access Claude via the web (claude.ai) / mobile app.

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_