Paid Max plan (CA$322) - account still shows Free, no fix after 24+ hours

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

I paid CA$322 for Claude Max on Sep 4, 2026 (invoice UFXNCZHB-0018, receipt 2336-1503-4556). The payment has posted and cleared on my bank statement. My account still shows Free plan. Fin AI Agent support could not fix it and told me to pay again instead. I have been in the human support queue over 24 hours with no response. This needs to be manually fixed, not billed a second time.

What Should Happen?

I should get my MAX 20X!!!!!! I paid you took my money and i have nothingl

Error Messages/Logs

Steps to Reproduce

I paid CA$322 for Claude Max on Sep 4, 2026 (invoice UFXNCZHB-0018, receipt 2336-1503-4556). The payment has posted and cleared on my bank statement. My account still shows Free plan. Fin AI Agent support could not fix it and told me to pay again instead. I have been in the human support queue over 24 hours with no response. This needs to be manually fixed, not billed a second time.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

N/A - not a Claude Code issue, this is a claude.ai billing issue. No billing-specific template exists in this repo.

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Other

Additional Information

Claude_Feedback_to_Anthropic.md

NOW READ FULL PAYMENT.pdf