[BUG] Paid for Claude Pro but account downgraded to FREE PLAN — support bot gives no real help

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report

---

What's Wrong?

I paid for Claude Pro on May 2, 2026 (€21.42, Invoice VTIZSJ8C-0002).
Payment was confirmed as Paid. April subscription worked perfectly fine.

After the May payment, my account was silently downgraded to Free Plan.
I have no access to Pro features despite a confirmed payment.

Support situation: The support bot keeps promising to escalate to a human —
it never happens. All other contact channels redirect back to the same bot.

---

Related Issues

#48780, #41581, #43257

Account

imhoserge@gmail.com

What Should Happen?

1. Claude Pro plan restored immediately
2. Confirmation from a real human support agent

I'm not looking for a fight — April worked great and I rely on this tool
daily for my work. Being locked out after a confirmed payment is genuinely
blocking me.

Error Messages/Logs

Steps to Reproduce

1. Pay for Claude Pro — payment confirmed as "Paid"
2. Log into claude.ai
3. Account shows Free Plan — Pro features inaccessible
4. Contact support → bot loop, no human response

Claude Model

Not sure / Multiple models

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

N/A — issue is with claude.ai web subscription, not Claude Code CLI

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_