[BUG] Appeal page is inaccessible for suspended Pro accounts (/restricted redirects to /new)

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My personal Claude Pro account was unexpectedly suspended.

I received an email stating that my account had been disabled because of "suspicious signals associated with my account."

The email instructed me to appeal through Claude.

However, the appeal flow is broken.

When I visit https://claude.ai/restricted while logged into my suspended account, I am redirected to https://claude.ai/new.

The page only displays:

"This organization has been disabled."

There is no appeal form and no way to submit an appeal.

As a result, I cannot complete the official appeal process.

What Should Happen?

Suspended users should be taken to the official appeal form, as described in Anthropic's suspension email and Help Center documentation.

Error Messages/Logs

Steps to Reproduce

1. Log into a suspended Claude account.
2. Open https://claude.ai/restricted.
3. The page redirects to https://claude.ai/new.
4. "This organization has been disabled." is displayed.
5. No appeal form is shown.

Claude Model

Opus

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

Version 1.17377.1 (2b3ab4

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

_No response_