[BUG] Account suspended after Claude Code CLI usage — appeal pending 3+ weeks with no response

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My account (nurdaule@gmail.com) was suspended in mid-March 2026.
I have submitted an appeal on March 17 and two follow-ups, but
received zero response from a human after 3+ weeks.

Primary usage: Claude Code CLI (claude command in terminal),
multiple terminal sessions for documentation and Python scripting.
Plan: $200/month Claude Code Max.

Likely trigger: automated flagging of parallel CLI sessions +
occasional VPN + billing issue during plan switch ($200→$100).

Appeal Conversation ID: 215473520925234
Requesting: human review of account activity.

What Should Happen?

Legitimate paying customers using official Claude Code CLI should not be banned by automated systems without human review or explanation.

Error Messages/Logs

Email from Anthropic (March 17, 2026):
"An internal investigation of suspicious signals associated with 
your account indicates a violation of our Usage Policy."
No specific violation was identified or communicated.

Steps to Reproduce

1. Subscribe to Claude Code Max ($200/month plan)
2. Use Claude Code CLI (claude command) in multiple terminal sessions
3. Occasionally use VPN for privacy
4. Payment fails during plan downgrade ($200 → $100)
5. Account gets suspended with no specific reason given
6. Submit appeal — receive no human response for 3+ weeks

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

unknown (account suspended, cannot run claude --version)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

Appeal Conversation ID: 215473520925234
Three attempts to contact support: March 17, March 22, April 4.
Zero response from a human agent.
Account email: nurdaule@gmail.com