[BUG] Account suspended without clear reason — appeal form broken, no working appeal path

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My claude.ai account (naufalkussec@gmail.com) was suspended on June 11, 2026 with no
specific reason given. I received an automated email from
Anthropic Safeguards Team citing "suspicious signals."

I am a developer using Claude exclusively for internal product
development (Laravel/PHP stack). No third-party tools, no
automation, no policy violations.

Additionally, the appeal form link inside the suspension email
redirects to claude.ai instead of an actual form making it
impossible to appeal through the official channel.

What Should Happen?

Legitimate paid users should not be suspended without explanation.
The appeal form link in the suspension email should lead to an
actual form, not redirect to claude.ai.

Error Messages/Logs

Email from Anthropic Safeguards Team:
"An internal investigation of suspicious signals associated with 
your account indicates a violation of our Usage Policy. As a 
result, we have revoked your access to Claude."

No specific policy violation mentioned.
Appeal form link in email → redirects to claude.ai (broken).

Steps to Reproduce

1. Receive suspension email from Anthropic Safeguards Team
2. Click the appeal form link in the email
3. Gets redirected to claude.ai no form, no appeal path

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.172 (Claude Code)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

Active Claude Code project was blocked mid-development.
Subscription was refunded, leaving no active subscription path.
This appears to be a false positive requesting human review.