Title: Unable to access appeal form – /restricted redirects to /new

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

The user is redirected to the normal Claude chat route and cannot access any appeal form.

What Should Happen?

A suspended user should be presented with an appeal form or appeal workflow.

Error Messages/Logs

Steps to Reproduce

1. Open the Safeguards article:

https://support.anthropic.com/en/articles/8241253-trust-and-safety-warnings-and-appeals

1. Click "Submit an appeal"

1. Browser navigates to:

https://claude.ai/restricted

1. User is immediately redirected to:

https://claude.ai/new

Claude Model

Not sure / Multiple models

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

Claude Code v2.1.170

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Terminal.app (macOS)

Additional Information

Title: Unable to access appeal form – /restricted redirects to /new

Description:

Summary

The appeal process for suspended accounts appears inaccessible.

The official Safeguards article directs suspended users to "Submit an appeal", which links to:

https://claude.ai/restricted

However, visiting that URL immediately redirects to:

https://claude.ai/new

instead of displaying an appeal form.

Additional notes

• Reproduced across multiple browsers
• Reproduced across multiple devices
• Reproduced in incognito/private mode
• Reproduced on different network connections
• Support responses direct users back to the same appeal link

Because the appeal page is inaccessible, affected users cannot complete the required appeal process.