Paid Max subscription reverts to Free after Safeguards reinstatement; /restricted redirects to /new instead of showing appeal form

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Related to: #65324, #72668, #66918 (/restricted redirect bug), #61339, #56895 (paid subscription silently reverting to Free)

Account: andy@filmless.com
Plan: Claude Max, paid monthly, active for months prior to this week

What Happened:

• Tue July 28: account suspended while attempting to upgrade to Max after the platform incorrectly displayed my paid subscription as Free.
• Fri July 31, ~3am: account reinstated. Notification came from a no-reply address with no way to respond.
• Fri July 31, ~2pm: logged back in. Account shows Free plan again, the same display bug that caused the original suspension.
• Attempted to upgrade to Max again: every card is declined.
• claude.ai/restricted redirects to claude.ai/new instead of showing an appeal form, reproduced in a second browser (Firefox). Matches the exact pattern in #66918.
• Cannot open a chat with Fin ("Get help") to reach support.

What Should Happen?

Expected: a paid subscription shouldn't silently revert to Free, and if Safeguards has flagged the account, the appeal path Anthropic's own Help Center describes should actually load.

Error Messages/Logs

I can't use Fin, I can't get ahold of anyone on email, and I can't use my account even though access was restored.

Steps to Reproduce

Actual: no working self-serve path exists right now. Billing settings, Fin, the /restricted appeal form, and replying to the reinstatement email are all inaccessible or non-functional for this account.

Claude Model

Not sure / Multiple models

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

v2.1.220

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

Requesting a human from Safeguards or Product Support look at this account directly.