[WEBSITE BUG] claude.ai/restricted just redirects to claude.ai/new homepage.

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

See title. I am unable to appeal a wrongful account suspension - Max 20x customer, have a ticket(s) open.

What Should Happen?

I should be redirected to some sort of official "appeal form" - others on Reddit and Twitter are able to see it so the issue seems centralized to my account which seems odd.

Error Messages/Logs

Steps to Reproduce

1. Click link to appeal form in account suspension email.
2. Initially connects to claude.ai/restricted then loops through to claude.ai/new showing no appeal form.

Claude Model

None

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

2.1.161

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

I am seeking legal advice - you suspend the account but keep the subscription active which would have renewed had I not caught it, I believe this to be illegal.