›_ Claude Code Issues
Claude Code Issues / #65421

**[URGENT BILLING] Account disabled 24h after payment — Max plan 5x — Invoice ZSSGG6AO-0004 — 7 days without service**

Resolved 💬 2 comments Opened Jun 4, 2026 by cmp-desarrollo Closed Jul 9, 2026

Preflight Checklist

  • [x] I have searched existing issues and this hasn't been reported yet
  • [x] This is a single bug report (please file separate reports for different bugs)
  • [x] I am using the latest version of Claude Code

What's Wrong?

We are a Chilean company (Reuar spa) whose account was disabled the day after being charged $119.00 USD for a Max plan 5x subscription. We have been unable to work for 7 days, causing contractual penalties with our clients.

  • [x] This is a billing issue (not a Claude Code bug)

What's Wrong?

Account: soporte@coachmatchpro.com
Error message: "This organization has been disabled"
Invoice: ZSSGG6AO-0004
Receipt: 2378-2163-3185
Amount charged: $119.00 USD (Visa ending 8944)
Date charged: May 27, 2026
Service period billed: May 27 – June 27, 2026
Date account was disabled: May 28-29, 2026 — within 24 hours of payment

Timeline

  • ✅ May 27, 2026 — Anthropic/Stripe successfully charged $119.00 to our Visa
  • ❌ May 28-29, 2026 — Account disabled with no warning, no email, no explanation
  • 📩 Multiple attempts to contact support@anthropic.com — only Fin AI Agent responses, no human escalation
  • 📋 Official dispute form — not functioning
  • 🚨 June 4, 2026 — 7 days without service, clients threatening legal action for contract breach

Business Impact

We deliver services to clients with contractual SLAs. We are now facing financial penalties and potential lawsuits due to non-delivery caused entirely by this unexplained service interruption. Every additional day without resolution increases our damages.

Notes

  • No usage policy violation was communicated
  • Account otherwise appears normal
  • This matches the pattern reported in issues #56895 and #60923 (paid → disabled, Fin AI closes tickets without human escalation)

Tagging for visibility: @anthropics/support — please escalate to a human billing team member.

What Should Happen?

What we need

  1. Immediate restoration of account access
  2. Written explanation of why the account was disabled
  3. Full refund of $119.00 if access cannot be restored

Error Messages/Logs

**Immediate restoration** of account access

Steps to Reproduce

Immediate restoration of account access

Claude Model

None

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

4.7

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

Windows Terminal

Additional Information

Immediate restoration of account access

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