[URGENT] Account Disabled Immediately After Payment - No Service Access, No Refund, No Support Response (Invoice: DFON03V2-0005)

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

[URGENT] Account Disabled Immediately After Payment - No Service Access, No Refund, No Support Response

Issue Type

Critical Business Issue: Payment Processing / Account Access / Customer Support Failure

Severity Level

🔴 CRITICAL - Financial Transaction Without Service Delivery

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Summary

I paid for Claude Code service and my account was immediately disabled after payment completion, preventing any service usage. Despite multiple refund requests through official channels, I have received ZERO response from Anthropic support while the company continues to hold my payment.

Invoice Number: DFON03V2-0005

This constitutes receiving payment without delivering contracted services and represents a fundamental breach of consumer rights.

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Timeline of Events

• Payment processed successfully - Invoice No. DFON03V2-0005
• - Account disabled with message: "This organization has been disabled"
• - - Cannot access claude.ai or Claude Code
• - - - Submitted refund request through official support portal - No response
• - - - - Submitted Account Ban Appeal form - No response
• - - - - - Multiple days without service, refund, or human response - Payment still held by Anthropic

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Critical Issues

1. Payment Accepted, Service Denied

• ✅ Payment successfully processed and cleared (Invoice: DFON03V2-0005)
• - ❌ Account immediately disabled (within minutes/hours)
• - - - ❌ No advance warning or explanation provided

2. Complete Support Blackout

Despite following ALL official support channels:

• ❌ No response to in-app support messenger
• - ❌ No response to Account Ban Appeal form
• - - ❌ No response to refund request submissions
• - - - ❌ No email communication explaining reason for ban
• - - - - ❌ No customer service email or phone number available

Multiple weeks of complete silence while holding customer funds.

3. Violation of Consumer Rights

This situation represents:

• Breach of contract: Payment accepted but service not provided
• - Unjust enrichment: Anthropic holding funds for undelivered service
• - - Consumer protection violation: No recourse mechanism for paying customers
• - - - Potential fraud implications: Taking payment with no intention/ability to deliver service

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My Situation Details

Account Information:

• Invoice Number: DFON03V2-0005
• - Account Status: DISABLED

What Should Happen?

Official Claude code should execute refund procedure the the banned account immediately !

Error Messages/Logs

Steps to Reproduce

claude

Claude Model

Opus

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.0.22 (Claude Code)

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_