[BUG] Account disabled immediately after Max 20x upgrade — ~$209 charged, no access, no refund

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My account was disabled on March 18, 2026, immediately after upgrading to Max 20x. I was charged approximately $209 over 3 days across three transactions but have had zero access to Claude.ai or Claude Code since the ban.

Payment Timeline

| Date | Amount | Action |
|------|--------|--------|
| March 16, 2026 | $20.40 | Initial subscription |
| March 17, 2026 | $82.05 | Upgrade to Max 5x |
| March 18, 2026 | $106.56 | Upgrade to Max 20x (Receipt #3533-5783) |
| March 18, 2026 | — | Account disabled |

Total charged: ~$209
Actual usage: 2–3 days
Access since March 18: None

Error Message

"Your account has been disabled after an automatic review of your recent activities."

What I've Tried

• Filed an appeal via Trust & Safety Center
• Emailed support@anthropic.com
• No response received yet

Anthropic team: payment email: deathmafio@gmail.com.

What Should Happen?

Per the Consumer Terms of Service, Anthropic provides a pro-rata refund when a subscription is terminated for reasons other than a Terms violation. I have been using Claude strictly for software development (coding, debugging, building products) and am not aware of any policy violation.

At minimum, I expect a pro-rata refund for the ~27 unused days of the billing period.

Error Messages/Logs

Steps to Reproduce

1. Subscribe to Claude Pro (March 16)
2. Upgrade to Max 5x (March 17)
3. Upgrade to Max 20x (March 18)
4. Account gets disabled immediately after payment
5. No access to claude.ai or Claude Code since then

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

latest

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_