[BUG] Max 20x plan charged ($200) but account shows as Free — no activation

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Paid $200 for Max 20x plan on May 3, 2026. Payment was successfully charged (Invoice No: 8ZKTTXKN-0022, amount: $200.00, remaining: $0.00), but account still shows as Free plan. Plan was never activated.

Contacted support via in-app chat. Fin AI Agent confirmed the charge exists and that the correct email (avialtsin@gmail.com) is being used, but could not activate the plan. Escalated to human review — no response for 7+ days.

account's email: avialtsin@gmail.com

What Should Happen?

Account should show Max 20x plan with full access after successful payment.

Error Messages/Logs

No error message. Account silently remains on Free plan despite paid invoice visible in Settings > Billing.

Steps to Reproduce

1. Purchase Max 20x plan on claude.ai
2. Payment is charged successfully — invoice shows Paid
3. Log into claude.ai with the same email used for purchase
4. Account shows Free plan in Settings > Billing

Claude Model

None

Is this a regression?

I don't know

Last Working Version

N/A (claude.ai web, not Claude Code)

Claude Code Version

N/A (claude.ai web, not Claude Code)

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

VS Code integrated terminal

Additional Information

Support conversation ID: 215474159746274
Invoice date: May 3, 2026
Account email: avialtsin@gmail.com
Related issues: #45890, #31012, #41581