[BUG] Getting charged for 20x, but no Fable access

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Claude will not allow me to use Fable 5. I have the 20x plan. I'm up to date. I've turned on usage credits because that was what claude told me to do as a troubleshooting step, telling me i wouldn't have to actually add money. And now it's asking me for money. I haven't been able to use Fable 5 for weeks. I even made a new account. Currently I'm being charged for a service that I'm not receiving and Claude's customer support is not responding to my emails for many weeks.

What Should Happen?

Someone should contact me and fix this before I have to file a chargeback for product not as described, or service not received.

Error Messages/Logs

Steps to Reproduce

Just try to use fable, it does not work

Claude Model

Other

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.223

Platform

Other

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_