[BUG] Paid Claude Pro subscription still locked after successful payment

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My Claude Pro subscription payment was successfully processed and all invoices are marked as PAID, but my account still remains locked with a “past due” error.

Current contradictory account state:

• Invoice status: Paid
• Pro plan active until June 13, 2026
• Access status: Paused / past due

This appears to be a backend billing synchronization or Stripe entitlement issue.

I already contacted Anthropic Support multiple times and support confirmed this is a billing technical issue, but no resolution has been provided and previous tickets were automatically closed.

Account email:
bbyambasuren75@gmail.com

Receipt Number:
2134-3550-0293

Invoice Number:
MIFMB36S-0003

Previous Conversation ID:
215474343455097

Please escalate this issue to the billing/backend team and manually refresh or restore the subscription entitlement state.

I have attached screenshots proving:

• paid invoices,
• active Pro subscription,
• and the incorrect “past due” restriction simultaneously.

Receipt-2134-3550-0293 (1).pdf

<img width="711" height="452" alt="Image" src="https://github.com/user-attachments/assets/91e18755-5f3d-406a-a051-2179e0d239ba" />

What Should Happen?

My paid Claude Pro subscription should be active and accessible after successful payment.

Error Messages/Logs

"Your subscription is past due so your access has been paused."

However, invoices are simultaneously marked as PAID.

Steps to Reproduce

1. Pay Claude Pro invoice successfully.
2. Invoice becomes marked as "Paid".
3. Account still remains flagged as "past due".
4. Claude Pro / Agent access remains locked.

Claude Model

None

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

Before May 13, 2026

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

Account email: bbyambasuren75@gmail.com

Receipt Number: 2134-3550-0293
Invoice Number: MIFMB36S-0003

The billing page simultaneously shows:

• Paid invoices
• Active Pro subscription until June 13, 2026
• "Past due" restriction

Anthropic support already confirmed this is a billing technical issue, but the issue remains unresolved.

Please escalate to billing/backend team.