[BUG] "Your account does not have access to Claude Code" despite active Pro subscription and successful login
Status Fixed / completed
Reported on v2.1.89
Maintainer reply None cached
Activity 6 comments · opened Apr 1, 2026 · closed Apr 3, 2026
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
After successful OAuth login, Claude Code shows "Your account does not have access to Claude Code. Please run /login." on every message attempt.
/status confirms everything is correct:
- Login method: Claude Pro Account
- Email: correct (matches active Pro subscription on claude.ai)
- Model: Default Sonnet 4.6
The subscription is active and works normally on claude.ai (web). Only Claude Code CLI denies access.
What Should Happen?
Claude Code should allow sending messages and working normally after successful login with an active Pro subscription.
Error Messages/Logs
Steps to Reproduce
- Install Claude Code (
npm install -g @anthropic-ai/claude-code) - Run
claude - Run
/login, authenticate via browser — login succeeds /statusshows "Login method: Claude Pro Account" — all correct- Try to send any message → "Your account does not have access to Claude Code. Please run /login."
Claude Model
Sonnet (default)
Is this a regression?
Yes, this worked in a previous version
Last Working Version
_No response_
Claude Code Version
2.1.89
Platform
Anthropic API
Operating System
macOS
Terminal/Shell
iTerm2
Additional Information
What I've Already Tried
- Full uninstall + reinstall of Claude Code
- Removed
~/.claudeand~/.claude-codedirectories - Cleared npm cache
- Verified no
ANTHROPIC_API_KEYis set - Logged in via incognito browser
- Rebooted machine
- Contacted support (received automated response only)
Environment Info
- Platform: macOS (darwin)
- Version: 2.1.89
- Terminal: iTerm2 + zsh (Oh My Zsh)
- Authentication: Google OAuth → Claude Pro Account
6 Comments
Update: The same error also occurs in the Claude Desktop app (Claude Code mode):
"Your organization does not have access to Claude. Please login again or contact your administrator."
This confirms the issue is account/server-side, not related to CLI installation or terminal configuration.
Web chat on claude.ai works fine with the same account.
Update 2: The issue persists. Additionally, I'm now experiencing a related problem: Claude Opus model is unavailable on my Pro subscription — attempting to use it returns "This model isn't available right now." Both issues affect the same account simultaneously, which suggests a broader account-level access problem rather than isolated bugs.
Still no response from support or the team. This has been ongoing for several days and makes the Pro subscription essentially non-functional beyond the basic web chat.
Have you managed to find a solution to the problem?
Have you had any success on that? I am having the same issue and I have Claude Max..
No, the problem has not been resolved, support has been silent since Monday, April 6th.
This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.