›_ Claude Code Issues
Claude Code Issues / #39766

[BUG] This organization already has an active subscription.

Resolved 💬 19 comments Opened Mar 27, 2026 by Ahmed-M0ataz Closed May 19, 2026

Preflight Checklist

  • [x] I have searched existing issues and this hasn't been reported yet
  • [x] This is a single bug report (please file separate reports for different bugs)
  • [x] I am using the latest version of Claude Code

What's Wrong?

i am trying to renew my subscription that it was ended like i was in 100usd plan but after this it i forgot to renew and i be renew free plan and now i want to come back to 100 usd plan but it show like this and this ai support doesnt help at all and even this mail for support@anthropic.com also ai is responsing and no help and i dont know where should i post this or report it i need to solve this problem as fast as posssible

What Should Happen?

i Failed to load resource: the server responded with a status of 400 ()Understand this error
/api/stripe/56300b94-9000-4e0a-a34d-d6330e4ea55b/intent:1 Failed to load resource: the server responded with a status of 400 ()Understand this error
/api/stripe/56300b94-9000-4e0a-a34d-d6330e4ea55b/intent:1 Failed to load resource: the server responded with a status of 400 ()Understand this error
cfad58de7-BI8Tc9l6.js:2 [REACT_QUERY_CLIENT] QueryClient error: Io: This organization already has an active subscription.
at Eo (index-BFYmYiIx.js:2:5985)
at index-BFYmYiIx.js:3:72229
at async Object.mutationFn (index-BFYmYiIx.js:3:72999)
n.<computed> @ cfad58de7-BI8Tc9l6.js:2Understand this error

Error Messages/Logs

<img width="1726" height="336" alt="Image" src="https://github.com/user-attachments/assets/f155e733-961d-49bb-8a6c-3ef1f8d3ddff" />


Failed to load resource: the server responded with a status of 400 ()Understand this error
/api/stripe/56300b94-9000-4e0a-a34d-d6330e4ea55b/intent:1  Failed to load resource: the server responded with a status of 400 ()Understand this error
/api/stripe/56300b94-9000-4e0a-a34d-d6330e4ea55b/intent:1  Failed to load resource: the server responded with a status of 400 ()Understand this error
cfad58de7-BI8Tc9l6.js:2 [REACT_QUERY_CLIENT] QueryClient error: Io: This organization already has an active subscription.
    at Eo (index-BFYmYiIx.js:2:5985)
    at index-BFYmYiIx.js:3:72229
    at async Object.mutationFn (index-BFYmYiIx.js:3:72999)
n.<computed> @ cfad58de7-BI8Tc9l6.js:2Understand this error

Steps to Reproduce

<img width="1726" height="336" alt="Image" src="https://github.com/user-attachments/assets/f155e733-961d-49bb-8a6c-3ef1f8d3ddff" />

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

2.1.84

Platform

Anthropic API

Operating System

Ubuntu/Debian Linux

Terminal/Shell

Other

Additional Information

_No response_

View original on GitHub ↗

19 Comments

piliugin-anton · 3 months ago

Same issue. I had Pro plan, monthly subscription and forgot to renew it in time, now I got warning message "This organization already has an active subscription."

BirdsAreFlyingCameras · 3 months ago
Same issue. I had Pro plan, monthly subscription and forgot to renew it in time, now I got warning message "This organization already has an active subscription."

Same here

slickorange · 3 months ago

I have the same issue, also after my payment on existing subscription failed

ianmcvann · 3 months ago

Same issue, any updates on this?

hisenbug · 3 months ago

Did any of you claim the $50 Opus extra usage credits around Feb 16 (valid for 60 days)? I am facing the same issue while resubscribing, and wonder if that is the "active subscription" being referred to. But those credits are not usable without a paid subscription either.

ianmcvann · 3 months ago

Yeah, I actually did! I was able to purchase a new subscription on IOS, but
only got pro since max is more expensive, going to try to see if I can get
to support via the paid channel.

On Sat, Mar 28, 2026 at 6:54 PM Atma Anand @.***> wrote:

hisenbug left a comment (anthropics/claude-code#39766) <https://github.com/anthropics/claude-code/issues/39766#issuecomment-4148962078> Did any of you claim the $50 Opus extra usage credits around Feb 16 (valid for 60 days)? I am facing the same issue while resubscribing, and wonder if that is the "active subscription" being referred to. But those credits are not usable without a paid subscription either. — Reply to this email directly, view it on GitHub <https://github.com/anthropics/claude-code/issues/39766?email_source=notifications&email_token=AEHMEMMKS4YAEGAU5IF5MQD4TBJZ7A5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTIMJUHA4TMMRQG44KM4TFMFZW63VHMNXW23LFNZ2KKZLWMVXHJLDGN5XXIZLSL5RWY2LDNM#issuecomment-4148962078>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AEHMEMIFA2HVFGXHOE7ZR734TBJZ7AVCNFSM6AAAAACXBUGFESVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DCNBYHE3DEMBXHA> . You are receiving this because you commented.Message ID: @.***>
piliugin-anton · 3 months ago
Did any of you claim the $50 Opus extra usage credits around Feb 16 (valid for 60 days)? I am facing the same issue while resubscribing, and wonder if that is the "active subscription" being referred to. But those credits are not usable without a paid subscription either.

I did activated it when having a paid Pro plan.

nicovtx · 3 months ago

same here to renew pro plan...

fflaine · 3 months ago

Aconteceu isso comigo, porém o valor estava 550,00 no 5x... fui no APP via google e apareceu 675,00 e aí paguei e deu certo.
Acho que esse valor de 550,00 está desatualizado.

EmilianoData · 3 months ago

Do the payment from mobile app, this solve my problem.

namliz · 3 months ago

Mobile app doesn't help. The AI-chat-support claims its some flag on the account itself that has to be removed manually by a human but refuses to forward it to humans. It is clearly a stripe related bug, nothing we can do but wait for them to notice. 5K+ open issues, might be a while.

Try getting their attention on X, I couldn't find a human email. Sigh.

jugurtha114 · 3 months ago

same here, its shame for anthropics still didnt fix the issue.

shumdude · 3 months ago

I have same issue and can't to pay subscription. It's awful :(

SolyomBalint · 3 months ago

I faced the same issue a few days ago as well, and it persists. I claimed the extra credit at winter as well, then hopped to try chatgpt out. I realized I prefer claude, and while trying the resub, I face this issue.

shumdude · 3 months ago

It hasn't fixed yet?

SolyomBalint · 3 months ago

I have tried it this afternoon, and it seems to be working, this issue may be closed. However, I don't have the means to test this, I can only state that it works for me now.

piliugin-anton · 3 months ago

I was able to renew a subscription again

github-actions[bot] · 1 month ago

Closing for now — inactive for too long. Please open a new issue if this is still relevant.

github-actions[bot] · 7 days ago

This issue has been automatically locked since it was closed and has not had any activity for 7 days. If you're experiencing a similar issue, please file a new issue and reference this one if it's relevant.