[BUG] Soporte en Windows ARM - Cowork

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

[BUG] Cowork VM service not running on Windows 11 ARM64 (HP, Snapdragon)

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported separately for this device
• [x] This is a single bug report
• [x] I am using the latest version of Claude Desktop

Environment
| Property | Value |
|---|---|
| Device | HP (Snapdragon ARM64) |
| OS | Windows 11 |
| Claude Desktop version | 1.1617.0.0 arm64 |
| Architecture | ARM64 |
| Subscription | Max |

What's Wrong?

Cowork consistently fails to start with "VM service not running. The service failed to start." on a Windows 11 ARM64 device (HP with Snapdragon processor).

The VM bundle downloads successfully and the claudevm.bundle folder is created, but the VM service never starts.

Steps to Reproduce

1. Install Claude Desktop (arm64) on Windows 11 ARM64
2. Open Cowork
3. Observe error: "No se pudo iniciar el espacio de trabajo de Claude — VM service not running. The service failed to start."

Log output (cowork_vm_node.log)

2026-04-09 23:51:14 [error] [VM:start] Startup failed: Error: VM service not running. The service failed to start.
    at rot (C:\Program Files\WindowsApps\Claude_1.1617.0.0_arm64__pzs8sxrjxfjjc\app\resources\app.asar\.vite\build\index.js:275:28688)
2026-04-09 23:51:14 [info] [VM:start] Skipping auto-reinstall (already attempted once)

Troubleshooting already attempted

• Restarted Claude Desktop multiple times
• Restarted the computer
• Deleted claudevm.bundle folder and allowed re-download — same result
• Used "Reinstall workspace" option from the app

Related issues

• #40198 — Cowork VM fails on Samsung Galaxy Book4 Edge (Snapdragon)
• #39636 — Cowork VM guest kernel never boots on Snapdragon X Plus
• #30566 — VM not running on Snapdragon X Elite
• #45549 — Cowork never initializes on HP Omnibook ARM64

Expected behavior
Cowork workspace should start successfully on ARM64 devices.

What Should Happen?

que funcione de forma correcta cloude code

Error Messages/Logs

Steps to Reproduce

[BUG] Cowork VM service not running on Windows 11 ARM64 (HP, Snapdragon)

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported separately for this device
• [x] This is a single bug report
• [x] I am using the latest version of Claude Desktop

Environment
| Property | Value |
|---|---|
| Device | HP (Snapdragon ARM64) |
| OS | Windows 11 |
| Claude Desktop version | 1.1617.0.0 arm64 |
| Architecture | ARM64 |
| Subscription | Max |

What's Wrong?

Cowork consistently fails to start with "VM service not running. The service failed to start." on a Windows 11 ARM64 device (HP with Snapdragon processor).

The VM bundle downloads successfully and the claudevm.bundle folder is created, but the VM service never starts.

Steps to Reproduce

1. Install Claude Desktop (arm64) on Windows 11 ARM64
2. Open Cowork
3. Observe error: "No se pudo iniciar el espacio de trabajo de Claude — VM service not running. The service failed to start."

Log output (cowork_vm_node.log)

2026-04-09 23:51:14 [error] [VM:start] Startup failed: Error: VM service not running. The service failed to start.
    at rot (C:\Program Files\WindowsApps\Claude_1.1617.0.0_arm64__pzs8sxrjxfjjc\app\resources\app.asar\.vite\build\index.js:275:28688)
2026-04-09 23:51:14 [info] [VM:start] Skipping auto-reinstall (already attempted once)

Troubleshooting already attempted

• Restarted Claude Desktop multiple times
• Restarted the computer
• Deleted claudevm.bundle folder and allowed re-download — same result
• Used "Reinstall workspace" option from the app

Related issues

• #40198 — Cowork VM fails on Samsung Galaxy Book4 Edge (Snapdragon)
• #39636 — Cowork VM guest kernel never boots on Snapdragon X Plus
• #30566 — VM not running on Snapdragon X Elite
• #45549 — Cowork never initializes on HP Omnibook ARM64

Expected behavior
Cowork workspace should start successfully on ARM64 devices.

Claude Model

Sonnet (default)

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

1.1617.0.0 arm64

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

_No response_