Cowork workspace VM connection timeout on ARM Windows

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Device: Windows on ARM
Claude Desktop version: 1.3109.0.0
Error: VM connection timeout after 60 seconds, last completed step always "add_plan9_shares"
The VM boots but the guest OS never responds
Steps already tried: enabled HypervisorPlatform, uninstalled NordVPN, deleted vm_bundles folder, restarted multiple times

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What Should Happen?

Claude Cowork place should load

Error Messages/Logs

Failed to start Claude's workspace
VM connection timeout after 60 seconds
Restarting Claude or your computer sometimes resolves this. If it persists, you can reinstall the workspace.

Steps to Reproduce

The issue occurs every time i restart and open claude cowork. It won't load

Claude Model

Opus

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

Claude Desktop version 1.3109.0.0 (ARM64)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

_No response_