[BUG] Apple in-app Pro subscription recorded as claude_free — Dispatch unavailable on Windows desktop
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
My Claude Pro subscription, purchased via Apple in-app purchase, is active
and displayed as "Pro" in the mobile app (Settings and Billing screens).
However, Anthropic support confirmed by email that their records list my
organization as claude_free. As a result Dispatch does not appear in the
Cowork sidebar and pairing from the Android app fails with "Pairing failed".
This appears to be the same billing/entitlement desync reported in #34049,
#46847, #31012 and #80722.
What Should Happen?
An active Apple in-app Pro subscription should be reflected in the account
plan record, and Dispatch should be available as documented for Pro plans.
Error Messages/Logs
Steps to Reproduce
- Purchase Pro via Apple in-app purchase.
- Open Claude Desktop -> Cowork. Left panel shows only New, Projects,
Artifacts, Scheduled, Customize. No Dispatch entry.
- Open the Android app -> Dispatch -> attempt to pair. "Pairing failed".
Claude Model
None
Is this a regression?
No, this never worked
Last Working Version
_No response_
Claude Code Version
Claude Desktop 1.32352.0.0
Platform
Other
Operating System
Windows
Terminal/Shell
Other
Additional Information
Environment
- Claude Desktop 1.32352.0.0
- Windows 11 Pro, build 26200
- Claude mobile app on Android
- Plan: Pro via Apple in-app purchase, active
- Support Conversation ID: 215475531574231
Local Diagnostics (client side is healthy)
- Cowork works. CoworkVMService running, VM boots, network CONNECTED, API
reachable, SDK installed in guest.
- Device bridge to bridge.claudeusercontent.com authenticated, OAuth valid,
credential rotation working.
- sessions-bridge client never starts. main.log contains only
"[sessions-bridge] account-change reevaluate" with nothing after it.
- %APPDATA%\Claude\bridge-state.json is never created, because there is no
Dispatch entry in the UI to grant consent from.
- No proxy, firewall, antivirus or virtualization blockers.
- Sign out/in and clean reinstall from claude.com/download did not help.
Request
Please have the billing entitlement reconciled for this account, and fix the
underlying propagation issue for Apple in-app purchases.