[BUG] Account downgraded from Max to Free plan - All Projects vanished completely from backend
Preflight Checklist
- [x] I have searched existing issues and this hasn't been reported yet
- [x] This is a single bug report (please file separate reports for different bugs)
- [x] I am using the latest version of Claude Code
What's Wrong?
My account was recently downgraded from the Max subscription to the Free plan after canceling auto-renewal. Right after the downgrade, all my historical "Projects" and critical data disappeared completely. I attempted a Data Export, but the exported zip file omitted all my Projects, containing only generic chat histories.
There are some cases(#78995 #45076 #38055),
What Should Happen?
I think this is a confirmed backend database pointer regression bug that has affected multiple Max users recently. My work and intellectual properties are completely inaccessible.
Account Email: [ajooezf@gmail.com]
Platform: Desktop(windows) and Web(chrome)
Previous Plan: Max Plan
Please escalate this to the billing/database infrastructure engineering team immediately to restore my database pointers. I have an open support ticket via the chatbot for days with zero human response.
Error Messages/Logs
Steps to Reproduce
Use Cowork on window on a Max plan, accumulate sessions.
Downgrade to Free, let it take effect.
Open Cowork → sidebar is empty, sessions orphaned on disk.
Claude Model
_No response_
Is this a regression?
I don't know
Last Working Version
_No response_
Claude Code Version
Version 1.24012.9 (03c61d)
Platform
Anthropic API
Operating System
Windows
Terminal/Shell
Windows Terminal
Additional Information
_No response_