[BUG] Max subscription downgraded to Free plan without any action from user

Found 2 possible duplicate issues:

1. https://github.com/anthropics/claude-code/issues/31012
2. https://github.com/anthropics/claude-code/issues/5088

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This is not a duplicate — my case specifically involves billing
showing $0.00 invoice with no payment attempt made at all,
and support has not responded for 2 weeks.

I have similar situation. I'm thinking that it can be caused by expiring credit card.

I have the same exact issue, also expired card. My account even had prepaid credits available and the downgrade still occurred. Contacted support and no response for over two weeks which is unacceptable.

same

same

Same with pro plan

same

same, any solutions?

same, with 20x plan, plz fix it

same, wtf anthropic

my Max 20x subscription went back to the free plan too

same
wtf anthropic
You disrupted my work and didn't offer any explanation as to why you can treat your users this way.

Same problem and it becomes worse when account get banned for no reason and no answer for appeals

Samee

I had the same issue and filed a complaint with my state's Attorney General after repeated attempts to resolve this with Anthropic (really just with Fin AI). Claude (free) gave me the suggestion and the text to fill in. Took about 10min. Might be worth it if you continue to see this.

My gift Max 5x subscription went back to the free plan too

same issue, anthropic downgraded my gifted subscription

I have the same issue. My gifted _1 month Max 5x_ subscription turned into Free plan after 6 days with no alerts, emails or explanation. The Fin support bot acknowledges the bug but can't help in any way or transfer me to a human. I see a $0.00 invoice on my Billing page

Received a message from Anthropic this morning that the issue has been resolved, but it has not. When I log out and log back in, it's still on the free plan. The support letter is general and not helpful, and it notes that replies will not be monitored.

<img width="698" height="684" alt="Image" src="https://github.com/user-attachments/assets/ede4435a-e593-429d-b9b0-940f88d915f4" />
<img width="695" height="686" alt="Image" src="https://github.com/user-attachments/assets/972d9c66-4847-4d49-a2d8-b4b08c203d8a" />
<img width="696" height="682" alt="Image" src="https://github.com/user-attachments/assets/77e5261b-6939-4237-925a-3ac12f48b29c" />

Same thing happend after opus 4.7 release =)
How is that even possible
Did anyone get their subscription back?

Same thing happend after opus 4.7 release =) How is that even possible Did anyone get their subscription back?

Same. @sisthers
My paid Plan Max (5x) downgraded after 1 week.

Have you recovered your account? I’m experiencing the same issue. How did you resolve it?

the same thing happened to me today, my 5x plan just disappeared, as if it had never existed. i bought it a week ago

Over two weeks now for me. I have filed complaints with our state's attorney general and the CFPB. Both are straightforward and don't take a lot of time. I've heard that the wait for Anthropic can be 6 weeks or more, but a CFPB complaint requires a response within 15 days.

Em, guys - send you screenshot. I found an bug in CC - if your screen says you are on API Billing then you need to resolve problem with authentication. In order to do it you need to use:

``claude setup-token`` and use this token - it worked for me

Same, gift subscription with max x20 downgraded to free plan

same! max x5 downgraded to free plan

Same problem. Paid $240 for Max 20x on April 21, downgraded to Free plan on April 26 with no warning

Update — wrote a post about this on LinkedIn to get more visibility, since support isn't responding:
https://www.linkedin.com/feed/update/urn:li:activity:7455202030723239937/
If you're affected, share your story in the comments there too.

<img width="1728" height="1117" alt="Image" src="https://github.com/user-attachments/assets/ca712a67-4b38-4859-8581-4c56f0afdc77" />

same problem here. paid $200 for max 20x 5 days ago and downgraded to Free plan on April 26.

Here’s a sample problem: max plan downgrade to free plan—bad experience.

Same problem. Using different devices for QA - but was downgraded from MAX x5 to Free. @anthropics ?

SAME

same issue randomly downgraded today to free when i just paid the $200 on april 21st

Same issue here as well. Downgraded from Max 20x to free plan without any email, refunds or any type of communication with Anthropic from their side. Tried opening a ticket but the last one I opened is still waiting to be assigned to a humans. By any chance, did anyone here fill a refund request through their payment provider / bank? Anyway this is ridiculous. Lack of transparency, communication and any form of B2C information. Gonna scale this as a Chargeback if they won't solve and provide the right compensation

same problem.

same problem, had a max 20 plan and it just disappeared

Closing for now — inactive for too long. Please open a new issue if this is still relevant.