[BUG] Dispatch permanently stuck — never resets to QR code pairing state, "Can't reach your desktop" / "Asleep" on mobile (Windows 11)

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Dispatch on Windows 11 is permanently stuck in a broken pairing state. The mobile app shows both "Asleep" at the top and "Can't reach your desktop. Check that your computer is online and desktop app is open." at the bottom simultaneously. The Send button on mobile is non-functional — it cannot be activated to send any message.
Critically, the Dispatch panel on desktop never resets to the initial "Get Started" / QR code pairing screen, even after all local troubleshooting steps below were completed. This makes it impossible to re-pair the devices.

What Should Happen?

Dispatch should show "Online" on mobile and allow tasks to be sent to the desktop. If the pairing is broken, deleting the bridge state should reset Dispatch to the initial QR code pairing screen.
Actual Behavior

Mobile shows "Asleep" + "Can't reach your desktop" simultaneously
Mobile Send button is non-functional
Desktop Dispatch panel shows only the Settings panel — never the QR code or "Get Started" state
"Delete conversation" from the three-dot menu does not reset the pairing state
Deleting bridge-state.json does not reset the pairing state

Environment

OS: Windows 11
Claude Desktop: latest version (updated immediately before filing this report)
Claude mobile app: latest version, iOS (iPhone and iPad)
Plan: Pro
Same Anthropic account on all devices: Yes

Error Messages/Logs

"Can't reach your desktop. Check that your computer is online and desktop app is open." and "Asleep". Both on phone app. No similar message on desktop app.

Steps to Reproduce

Steps to Reproduce

Open Claude Desktop → Cowork → Dispatch
Attempt to connect via mobile Claude app → Dispatch → "Can't reach your desktop" error appears
All troubleshooting steps below attempted — none resolved the issue

Troubleshooting Already Attempted

Updated Claude Desktop to latest version
Logged out of both desktop and mobile, logged back into desktop first, then mobile
Deleted Dispatch conversation via three-dot menu → "Delete conversation"
Located and deleted bridge-state.json at %LOCALAPPDATA%\Packages\Claude_pzs8sxrjxfjjc\LocalCache\Roaming\Claude\
Relaunched Claude Desktop after each step above
Keep Awake toggle confirmed ON throughout

Additional Context
This appears consistent with server-side relay issues described in issues #44225, #45937, and others. Local troubleshooting cannot resolve it. The Dispatch panel never returning to the QR code state even after bridge-state.json deletion suggests the pairing state is also being maintained server-side and is not being cleared.

Claude Model

Sonnet (default)

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

N/A — this is a Claude Desktop/Cowork issue, not Claude Code CLI

Platform

Other

Operating System

Windows

Terminal/Shell

Other

Additional Information

_No response_