[BUG] Dispatch permanently stuck "asleep" on Windows 11 — server-side session not recovering

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Dispatch shows "asleep" / "Can't reach your desktop" on mobile and will not reconnect to my Windows desktop. The desktop generates a fresh QR code after local reset, but the mobile app skips the scan flow and goes straight to the stale "asleep" Dispatch conversation — indicating a stuck session server-side, not locally.

All local troubleshooting completed without resolution:

• Signed out and back in on both devices (desktop first)
• Deleted bridge-state.json from %APPDATA%\Claude\
• Deleted the Dispatch conversation from the menu
• Fully quit and relaunched Claude Desktop
• Uninstalled and reinstalled the Claude mobile app
• Confirmed desktop-commander MCP server is running (green)
• No VPN active

Related issues: #45937, #57745, #51389

What Should Happen?

Mobile pairs with desktop via QR code scan and Dispatch shows "online"

Error Messages/Logs

bridge-state.json contained stale remoteSessionId: session_015Lq7Ev1G4sehrwgASrjLGP and environmentId: env_01RMLQrQ8tRijdwj3ZMv16H6. Deleted file, desktop regenerates QR, but mobile still skips scan and reopens dead session.

Steps to Reproduce

1. Open Claude Desktop on Windows 11 (Cowork → Dispatch)
2. Delete bridge-state.json from %APPDATA%\Claude\
3. Restart Claude Desktop — fresh QR code appears
4. Open Claude mobile app → Cowork → Dispatch
5. Mobile skips QR scan and opens stale "asleep" session instead

Claude Model

Opus

Is this a regression?

Yes, this worked in a previous version

Last Working Version

Unknown — stopped working spontaneously

Claude Code Version

N/A — this is Claude Desktop / Dispatch

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

_No response_