[BILLING FRAUD] Unauthorized gift subscription charged to my account - No support response after 10+ days

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My payment method was used to purchase an unauthorized gift subscription sent to stephen_walker@gmail.com (Emerson). I never authorized this.

Timeline:

• May 10, 2026: Pro plan renewed normally
• May 13, 2026: Unauthorized charge of €199.97 for a Max gift subscription
• May 13, 2026: Support ticket opened, Conversation ID: 215474293807613
• May 14, 2026: Added fraud details (recipient email visible in billing page)
• May 16, 2026: Urgent follow-up sent, no response
• May 26, 2026: Support conversation disappeared from system entirely
• Total: 10+ days, zero human contact

Evidence: billing page shows gift delivered to stephen_walker@gmail.com (Emerson). Second charge of €219.60 attempted and failed. Pro plan had renewed 3 days prior.

Related issues: #51404 #48780 #45335 #47290

What Should Happen?

Full refund of €199.97 and confirmation that the fraudulent gift subscription has been revoked. Escalation to a human billing agent.

Error Messages/Logs

N/A - this is a billing fraud case, not a Claude Code technical error

Steps to Reproduce

1. Have an active Pro subscription on claude.ai
2. Do nothing
3. Find an unauthorized charge of €199.97 for a Max gift subscription

sent to stephen_walker@gmail.com without any user action

1. Open support ticket - receive no human response for 10+ days

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

N/A - billing issue, not Claude Code

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

VS Code integrated terminal

Additional Information

This is a billing fraud case reported here because official support
(Conversation ID: 215474293807613) has not responded in 10+ days
and the conversation disappeared from the system.