[BUG] Organization disabled - appeal TS-01a10b45-3520-73ce-abca-bf46f52162e4 ended in "final decision", requesting re-review

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My personal organization on a paid Max plan was disabled between Oct 3 03:27 UTC and Oct 4 05:02 UTC 2026 with no prior warning. The appeal was rejected with a generic "violation of our Usage Policy" without citing any specific provision, and the follow-up review ended with "This is our final decision". The account was used only for ordinary software development via Claude Code, and the only unusual signal was VPN exit nodes changing regions (Finland / Los Angeles). I am a citizen of Armenia, a supported country, and I am ready to complete identity verification.

What Should Happen?

The automated disable should be manually re-reviewed. If no specific violation can be pointed to, the organization should be restored.

Error Messages/Logs

"Organization disabled. This organization has been disabled."
Appeal response: "we have determined that we cannot reinstate your organization at this time due to a violation of our Usage Policy" (Reference: TS-01a10b45-3520-73ce-abca-bf46f52162e4)
Follow-up: "We reviewed the additional context you shared and decided not to restore access. This is our final decision."

Steps to Reproduce

1. Sign in to claude.ai with the affected account.
2. Observe "Your access to Claude is on hold" and "This organization will remain on hold".
3. Submit the appeal form with account usage details.
4. Receive the "violation of our Usage Policy" response without specifics.
5. Submit additional context through the form.
6. Receive "This is our final decision" with no explanation of the violation.

Claude Model

Opus

Is this a regression?

Yes, this worked in a previous version

Last Working Version

2.1.267

Claude Code Version

2.1.288

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

Related: existing issues about organization disables during the current wave of account blocks. This report adds a paid Max plan case with the full appeal trail (Reference TS-01a10b45-3520-73ce-abca-bf46f52162e4). Local session logs show the last successful request at Oct 3 03:27 UTC and the first failure at Oct 4 05:02 UTC. Ready to complete identity verification with a government-issued ID.