[BUG] Organization disabled ("This organization has been disabled") - no response via appeal or support chat for 24+ hours

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

My Anthropic organization (account email: reznikdenis63@gmail.com) was disabled on 2026-07-15 with the message "This organization has been disabled" on the Console dashboard and API. This blocks all Anthropic API calls used by an automated workflow I depend on.

What I have already done to try to resolve this through official channels, with no success so far: submitted the formal appeal form at claude.ai/restricted, status has remained "Review requested" with no update for over 24 hours; also opened a support chat via the Fin AI agent in Console, Conversation ID 215475095894111, the bot escalated to a human support agent who has not yet replied (also 24+ hours).

Context that may be relevant to reviewers: I do not believe this is a legitimate compromise or abuse case. I use a single API key for a personal tender-analysis automation project (self-hosted n8n). I reconciled my billing history and found that 2 of my 3 recent $50 credit purchases were unilaterally marked "Expired" and refunded by Anthropic, which is part of why my balance dropped unexpectedly, and may be related to whatever automated flag caused the suspension. This looks like it could be a false positive.

I am posting here because I saw other users in this repo report that official appeal and support channels were unresponsive for extended periods, and GitHub was used as an additional escalation path (see issues 26825, 40046, 9950). I would appreciate any help getting this looked at, or guidance on realistic response-time expectations.

What Should Happen?

The organization should be reinstated (if this is a false-positive suspension), or I should at minimum receive a substantive response from a human reviewer via the appeal form or support chat within a reasonable timeframe, rather than indefinite silence after 24+ hours.

Error Messages/Logs

Steps to Reproduce

Not applicable in the traditional sense (this is an account suspension, not a reproducible software bug). For reference: 1) Organization was disabled on 2026-07-15. 2) Appeal submitted at claude.ai/restricted. 3) Support chat opened (Conversation ID 215475095894111). 4) Both channels remain unanswered 24+ hours later.

Claude Model

None

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

N/A - account/billing suspension, not a Claude Code software issue

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

This is not a Claude Code software bug in the traditional sense - it is an account/billing suspension issue that I am escalating here because official channels (appeal form, support chat) have been unresponsive for 24+ hours, following the pattern seen in issues #26825, #40046, and #9950. Apologies in advance if this repo is not the ideal venue - happy to move this elsewhere if there is a better channel.