[BUG] Organization Disabled - Account Review Request

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Organization Disabled - Account Review Request
Hi Anthropic Support,
My account k01067571361@gmail.com has been disabled with the error "This organization has been disabled."
I am a paying Pro subscriber and have not violated any terms of service.
Please:

1. Provide a clear explanation of why my account was disabled
2. Review my account manually
3. Restore my access if this was an automated system error

Account email: k01067571361@gmail.com
Subscription type: Pro
Date of issue: Thursday, April 30, 2026
Thank you

What Should Happen?

I believe my account should not be suspended for the following reasons:

1. I am a legitimate paying subscriber. I have been a direct-paying Claude Pro subscriber with a valid payment method and billing history. I am not using a gift subscription or trial account.
2. No terms of service violation. I was simply logging into claude.com/plugins to explore available plugins — a normal, intended use of the platform. I was not scraping, automating, or engaging in any abusive behavior.
3. VPN usage is a network requirement, not malicious intent. I was using a VPN with tun mode due to my local network/ISP configuration. This is a standard setup for many legitimate users, especially in regions with restricted internet access. Using a VPN does not imply wrongdoing.
4. No prior warning was provided. My account was disabled immediately without any email notification, warning, or opportunity to correct the behavior. A paying subscriber deserves at minimum a warning before permanent suspension.
5. This appears to be an automated false positive. The combination of VPN + visiting claude.com/plugins appears to have triggered an automated anti-abuse system that incorrectly flagged my legitimate activity.

I respectfully request a manual review of my account and restoration of access. I have payment records and can verify my identity if needed.

Error Messages/Logs

Steps to Reproduce

1. Be a paying Claude Pro subscriber
2. Log into claude.com/plugins
3. Account immediately disabled with "This organization has been disabled" error

Claude Model

None

Is this a regression?

No, this never worked

Last Working Version

_No response_

Claude Code Version

Latest

Platform

Anthropic API

Operating System

Ubuntu/Debian Linux

Terminal/Shell

WSL (Windows Subsystem for Linux)

Additional Information

_No response_