Account silently downgraded from Pro without action taken — billing/support issue

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

What's Wrong?

My account was downgraded from Pro to Free without any action on my part. I did not cancel, request a downgrade, or receive any notification that this was happening.

• Plan before: Pro
• Plan after: Free
• Date noticed: 9/3/2026
• Account email: Will provide privately if needed
• Billing cycle: Annual

Support attempts (all failed):

• Fin AI Agent (in-app support): Stated no ability to escalate to a human and that it can't resolve account sync issues itself
• Email to support@anthropic.com: Stuck in the same FinAI loop I already went through in the desktop app despite requesting human support multiple times

Why I'm filing this here:
This is a claude.ai billing/account issue, not a Claude Code bug — filing here because
per other reports (#48780, #45497, #56281, #58402) this appears to be the only actively
monitored Anthropic repository, and there's no dedicated billing/platform repo.

Impact:
Paying customer with no functional path to a human for a billing dispute or account issue resolution.

Evidence available:

<img width="958" height="1350" alt="Image" src="https://github.com/user-attachments/assets/90101084-b47f-47cf-82b1-cf2e3dacfeb9" />

What Should Happen?

• Restore my account to Pro
• Explain why the downgrade occurred
• Provide a human support response within a reasonable timeframe, with a ticket number

Error Messages/Logs

Steps to Reproduce

This is a persistent account sync issue I have been experiencing since I subscribed to a paid plan.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

9/2/26

Claude Code Version

N/A

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

_No response_