[BUG] Billing issue

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

[BILLING BUG] Max 5x gift redeemed successfully — account still on Pro after 2+ days, no support resolution

Posting here hoping someone from Anthropic can help, as support chat has been unresponsive for 2 days.

What happened:

• Loaded $167 prepaid credits to my account
• Attempted to upgrade to Max 5x directly — billing blocked with an "address changed" error
• Purchased a Claude Max 5x gift subscription as a workaround and gifted it to myself
• Gift redemption was confirmed successfully
• Account still shows Pro plan. Max 5x has never activated.

Total spent: ~$267. Access received: Pro.

This matches the bug reported by others (GitHub issues #45335 and #52073) where Max 5x gifts silently fail to apply after confirmed redemption.

I have an open support ticket but was told to wait for an email response with no timeline given. Every day that passes is lost Max subscription time I paid for.

Has anyone found a resolution? And can any Anthropic staff here help escalate?

Thank you.

What Should Happen?

Upgrade to pro max

Error Messages/Logs

Gift Reedemed still pro  not promax

Steps to Reproduce

Upgrade to Promax

Claude Model

Sonnet (default)

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

4.6

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_