[BUG] issue with Claude Pro annual (Google Play) not processed after 4+ days — Fin claimed success, Google rejected it, account still on Free tier

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

[BILLING] issues with Claude Pro annual (Google Play credit) not processed after 4+ days — Fin claimed success, Google rejected it, account still on Free tier

What Should Happen?

This is a support escalation issue.

Summary

I purchased a Claude Pro annual subscription via Google Play (using Play Store credit), then requested a refund one day later due to usage limits being lower than expected. Fin AI Agent (Anthropic's support bot) confirmed the refund was "successfully processed" and my account was downgraded to Free tier. However:

• No refund confirmation email was ever received
• Google Play support explicitly stated they were "unable to process the refund" per their policy, and directed me to contact the developer (Anthropic) directly
• Fin AI Agent has no ability to actually push a refund through Anthropic's Google Play Developer Console — it appears to have only submitted an automated refund request, not verified completion
• My account remains on Free tier with no Pro access and no refund received

Details

• Conversation ID: 215475474378067
• Google Play Order ID: GPA.3387-6366-7641-45222
• Plan: Claude Pro (annual billing), purchased via Google Play Store credit
• Purchase date: ~August 13, 2026
• Refund requested: same day/next day, citing usage limits
• Fin confirmed "refund processed": August 14, 2026
• Escalated to human support: August 15, 2026 (told to expect an email response)
• As of August 16, 2026: no human response received, no refund, no Pro access

What I'm asking for

Either:

1. Manually process the refund for Order ID GPA.3387-6366-7641-45222 via the Google Play Developer Console, OR
2. Restore my Claude Pro annual subscription access

Why I'm posting here

The in-app support flow (Fin) gave conflicting/inaccurate information about refund status and cannot resolve Google Play developer-side refund actions. I'm posting publicly after being told to expect a human response and receiving none after escalation.

Error Messages/Logs

Steps to Reproduce

1. Purchase Claude Pro annual subscription via Google Play (using Play Store credit)
2. Request a refund the next day via Fin AI Agent (in-app support), citing usage limits
3. Fin confirms "refund successfully processed" and immediately downgrades account to Free tier
4. Check Google Play refund status / contact Google Play support — Google confirms the refund was never actually processed and was rejected per their policy
5. Return to Fin — it repeats generic "wait 5-10 business days" messaging without acknowledging Google's rejection or re-attempting the refund
6. Result: account is on Free tier, no refund received, no working escalation path within the automated flow

This is not a code reproduction case — it's a support/billing workflow failure. Included here because this field is required to submit the form.

Claude Model

None

Is this a regression?

Yes, this worked in a previous version

Last Working Version

_No response_

Claude Code Version

1.0.23

Platform

Anthropic API

Operating System

macOS

Terminal/Shell

Terminal.app (macOS)

Additional Information

_No response_