[BUG] Organization Ban out of nowhere

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

Hello everyone, today something that has happened to a lot of yall happened to me. I left Claude running overnight with my GSD plugin. I had a Max 5x plan.

When i wake up to go to work and check my emails, the first one i see is a refund notice, when go to reinstate my payment it denied me saying i cannot upgrade from a banned organization. Out of nowhere. Then i saw the email saying i was suspended saying:

Hello,

An internal investigation of suspicious signals associated with your account indicates a violation of our [Usage Policy]. As a result, we have revoked your access to Claude.

To appeal our decision, please fill out this [form).

Regards

Anthropic's Safeguards Team

I can see some of my stuff could've been flagged and i used Claude for my daily workflow and automations. But i've never used it on malicious intent, when a prompt got flagged i never insisted. I was already CVP approved and was using Claude for like months and never got even an email saying anything. I've already submitted the form and currently waiting for a reponse, but it has been hours already and still nothing, can't even contact someone, can't know if it was because of my work or this billing issue (it could be because my card had no limit at the time of running the plugin overnight).

This ban was brutal for me, since i didn't get a single notice beforehand to prepare for a migration and it has seriously disrupted my job workflow (and i also used it to do uni projects for my girlfriend).

I'm aware the use of Claude for my line of work is dangerous and with the recent news of Fable/Mythos pull or even the National Security topic being hot i could be on the line, but at least i'd have liked a notice saying they're pulling my CVP authorization or that i'm being monitored by their team. But instead i got nothing, just a ban on the start of the week to mess with my agenda.

I'd really like to know the average response time you guys got and if i should already be looking for alternatives.

What Should Happen?

From what i’ve seen Anthropic has been not that willing to report back on this issue and i’d like an answer and a solution asap

Error Messages/Logs

Steps to Reproduce

I was using it normally and got blocked in the middle of the night

Claude Model

None

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

most recent

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

_No response_