[BUG] Max 5x plan incorrectly downgraded to Free after Max 20x refund (Fable 5 government removal, June 13 2026)

Preflight Checklist

• [x] I have searched existing issues and this hasn't been reported yet
• [x] This is a single bug report (please file separate reports for different bugs)
• [x] I am using the latest version of Claude Code

What's Wrong?

What's Wrong?

Two compounding billing failures:

1. Accepting a Max 20x refund downgraded my account to Free instead of reverting to Max 5x.
2. Following support's resubscribe instructions charged me again ($106.60) — the system did NOT recognize my still-active Max 5x entitlement.

Charge & Refund Sequence

| Date | Event | Amount |
|------|-------|--------|
| June 4, 2026 | Pro plan renewal | $21.32 |
| June 4, 2026 | Mid-cycle upgrade to Max 5x | $85.30 |
| June 11, 2026 | Mid-cycle upgrade to Max 20x | $129.82 |
| June 13, 2026 | Refund of Max 20x premium after Fable 5 removal | -$129.82 |
| June 13, 2026 | Resubscribe to Max 5x (per Fin support instructions) | $106.60 |

What Should Happen?

Expected Behavior

After the $129.82 refund (which only covers the Max 20x premium), account reverts to Max 5x. The $85.30 and $21.32 paid June 4 covers Max 5x through ~July 4, 2026 and is unaffected by the refund. No resubscribe or additional charge should have been necessary.

Actual Behavior

• Refund downgraded account to Free (no notification).
• Support (Fin) instructed me to resubscribe, stating the system "should recognize your existing entitlement."
• The resubscribe flow did NOT recognize the entitlement and charged $106.60 in full.
• I am now paying for Max 5x twice for the same period ([$21.32 + $85.30] + $106.60).

Error Messages/Logs

Steps to Reproduce

Subscribe to Max 5x, then subscribe to Max 20x, then unsubscribe from Max 20x.

Claude Model

None

Is this a regression?

I don't know

Last Working Version

_No response_

Claude Code Version

2.1.177 (Claude Code)

Platform

Anthropic API

Operating System

Windows

Terminal/Shell

PowerShell

Additional Information

Additional Context

• Billing cycle anchor: 4th of each month
• Max 20x upgrade was made solely for Fable 5 access to use its full potential
• Fable 5 removed June 13 due to a government-issued directive; refund accepted via offered flow
• Fin chat: requested human escalation, Fin stopped responding before completing handoff
• Follow-up email sent to support@anthropic.com; replied requesting the human escalation Fin offered

Related Issues

Same entitlement mismatch pattern as: #47286, #48399, #49744, #54560, #61339